Mainframe Monitoring Specialist
Contract W2
Contract Independent
12 Months
No Travel Required
On-site
Depends on Experience
Midasis Technologies LLC
Fitment
Dice Job Match Score™
🎯 Assessing qualifications...
Job Details
Skills
- Job Entry Subsystem 2/3
- IT Service Management
- Incident Management
- Information Technology
- Computer Science
- DASD
- Documentation
- IT Operations
- Cabling
- Cloud Storage
- Collaboration
- Communication
- Computer Hardware
- Real-time
- Reporting
- Risk Management Framework
- SAN
- Servers
- Operating Systems
- Preventive Maintenance
- Problem Solving
- ServiceNow
- Management Reporting
- Mentorship
- Network
- Open Systems
- Partnership
- Layout
- MVS
- Software Testing
- Status Reports
- Technical Support
- ITIL
- Mainframe
- Maintenance Planning
- Management
- Storage
- Technical Writing
- z/OS
- RMF
Summary
Position Overview
We are seeking a Mainframe Monitoring Specialist to provide continuous operational monitoring, problem determination, and technical support for enterprise mainframe environments supporting a large federal agency.
Key Responsibilities
System Monitoring & Troubleshooting
- Monitor and support multiple enterprise mainframe systems and all attached peripheral devices (CPUs, DASD, virtual tape systems, cloud storage, coupling facilities, and network hardware).
- Identify, diagnose, and resolve complex system, network, and hardware issues in real time under time-critical conditions.
- Analyze systems dumps, logs, and performance data using COMM dumps, stand-alone dumps, JES3 dumps, LOGREC, OPSLOG, RMF, and SYSLOG.
- Provide technical guidance on isolating and resolving hardware and z/OS operating system issues.
- Perform system resets, IMLs (Initial Machine Loads), and IPLs (Initial Program Loads) before and after scheduled maintenance activities.
Incident Management & Vendor Coordination
- Record, update, and report incidents through ServiceNow (SNOW), vendor support portals, and the SPRB Activity Log within mandated timeframes.
- Plan, coordinate, and oversee multi-vendor preventive maintenance, remedial service, and system software testing.
- Coordinate secure data center access for external vendors in partnership with OPSS personnel.
- Provide clear oral and written status reports to management regarding system problems, outages, and resolutions.
Data Center Facilities & Equipment Operations
- Install and uninstall IT hardware and network equipment; track installation progress and close related change tickets in SNOW.
- Prepare work orders for facility modifications, cabling placements, and hardware installations.
- Create and maintain technical documentation, diagrams, charts, floor plans, and CAD drawings.
- Attend facility planning and coordination meetings with building management and security stakeholders.
- Assist in supporting open systems environments (servers, storage, network equipment) using ITSM best practices.
- Train and mentor other IT Specialists in problem resolution, maintenance planning, and documentation procedures.
Basic Qualifications
- Education & Experience: Bachelor’s degree in Computer Science, Information Technology, or a related field + 5+ years of direct experience supporting large-scale mainframe environments and peripheral devices. (Equivalent experience may be considered in lieu of a degree).
- Mainframe Expertise: Strong hands-on knowledge of z/OS MVS, JES3, MIM, Top Secret, and mainframe-attached storage technologies.
- Diagnostic Skills: Proven ability to analyze COMM dumps, JES3 dumps, LOGREC, OPSLOG, RMF, and SYSLOG data under time-sensitive conditions.
- ITSM Tools: Experience using ServiceNow (SNOW) or comparable enterprise ticketing tools.
- Communication & Documentation: Excellent written and oral communication skills for management reporting and creating technical documentation/diagrams.
Preferred Qualifications
- Familiarity with FICON directors, coupling facilities, and mainframe cloud storage technologies.
- Hands-on experience using CAD tools for data center facility layout and equipment planning.
- Solid understanding of ITIL / ITSM best practices.
- Demonstrated experience coordinating large-scale vendor maintenance and multi-team technical operations.
- Experience supporting hybrid/open systems environments (enterprise servers, SAN/NAS storage, network hardware).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91173393
- Position Id: 9055184
- Posted 17 hours ago
Company Info
About Midasis Technologies LLC
At Midasis Consulting LLC, we are more than just a consulting firm, we are your trusted partner in transforming the way businesses leverage technology to drive success. With a deep commitment to innovation, integrity, and excellence, we stand at the forefront of IT staffing and project augmentations, delivering tailored solutions that empower businesses to thrive in today’s fast-evolving landscape.
At Midasis, our mission is to empower businesses with innovative IT solutions, expert talent, and unparalleled service. We are committed to delivering excellence in every engagement, fostering success for our clients, partners, and employees alike.
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