Mid level Windows Server administrator

The Windows Server Administrator supports day‑to‑day operations of the Windows infrastructure environment, with a focus on ticket ownership, identity and access management, end‑user escalations, and assisting with Windows Server builds and maintenance. This role works closely with senior administrators and provides hands‑on operational support across core Microsoft platforms.

Key Responsibilities

• Own and manage the Windows operations ticket queue end‑to‑end, including prioritization, troubleshooting, and resolution
• Provide 3rd‑level escalation support for end‑user issues related to:
• Microsoft 365 (Exchange, SharePoint, Teams)
• Identity and access
• Remote access technologies (VDI, Citrix)
• Perform user account provisioning and deprovisioning in Active Directory
• Assist with Windows Server builds, provisioning, and routine administration tasks
• Use and make minor edits to existing automation scripts; perform manual intervention and reconciliation when needed
• Communicate ticket status, risks, and issues clearly to the Windows team
• Support additional Windows administration tasks as assigned

Required Skills & Experience

• Hands‑on experience with Windows Server administration
• Working knowledge of Active Directory and basic Exchange/Microsoft 365 administration
• Experience owning and managing tickets in an ITSM system
• Familiarity with remote access technologies (VDI, Citrix)
• Ability to work independently while following established processes
• Strong troubleshooting, communication, and organizational skills