Helpdesk/White Glove support

Job Title: Helpdesk/White Glove support
Location: Parsippany, NJ, 5 Days a Week
Duration: 1+ Year
Interview Mode: Video
Client: Budget Rent a Car

Job Description:
IMMEDIATE NEED! MONDAY START FOR BACKFILL. Requirement Notes (Candidate Job description below) : Candidates must Provide white glove deskside and remote support to C-Level and VP executives, Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools and Support laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment as well as Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly. ***** CANDIDATES MUST HAVE LONG PROJECTS OR TENURE AS WELL AS EXCELLENT COMMUNICATION SKILLS AND THEY MUST LIVE WITHIN AN HOUR COMMUTE TO PARSIPPANY NJ. CANDIDATES WHO LIVE IN THE CITY WON''T WORK AS THE COMMUTE IS TOO LONG AND TOO EXPENSIVE. **** THE MANAGER WANTS CANDIDATES WHO CAN START MONDAY AS THIS IS AN UNEXPECTED BACKFILL. *** PLEASE CHECK THE DISTANCE TO PARSIPPANY BEFORE SUBMITTING.

****CANDIDATES MUST HAVE GOOD TENURE AND/OR LONG PROJECTS. CANDIDATES WITH RECENT LOCAL PROJECTS HIGHLY PREFERRED. – NO RELOCATION

*** All submittals must Include:
1. Driver''s license or State ID
2. Link to the candidates LinkedIn account.
3. Below submittal Format

*** Experience required on a resume and for submittal:

1. How many years working with: Help Desk
2. How many years working with: White Glove service
3. How many years working with: Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive.
4. How many years working with: Active Directory, Intune, SCCM, and software distribution.
5. How many years working with: AV systems, Zoom/Teams conferencing, and conference room setups
*** Please provide all the below information in the required format for Client submittal along with State ID or Driver''s License. All the requested details must be supplied for client submittal.
• Full Name:
• Candidates Rate:
• Candidates current (Now) Location:
• Availability to Interview: One Day''s notice
• Availability to Start:
• Email Address:
• Phone Number:
• Visa Status:
• Education - College/Year of graduation:
• Link to LinkedIn?
• Certifications (Please list)?

Job Description:
Key Responsibilities:
• Provide white glove deskside and remote support to C-Level and VP executives.
• Install, configure, and troubleshoot Microsoft Windows, Office 365 Suite, Teams, Outlook, OneDrive, and related productivity tools.
• Support laptops, desktops, printers, docking stations, mobile devices (iOS/Android), and AV equipment.
• Maintain executive conference rooms and ensure AV/video conferencing systems run flawlessly.
• Prioritize and manage service tickets using the company''s ticketing system (e.g., ServiceNow).
• Provide hardware and software lifecycle support, including image creation, patching, and deployment.
• Coordinate with infrastructure and application teams for complex escalations.
• Support remote access tools and VPN connectivity.
• Participate in a rotating on-call schedule, including off-hours and occasional weekend support.
• Ensure documentation and asset inventory are kept current.
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Required Qualifications:
• 3–5 years of experience in desktop support or executive support roles.
• Strong expertise in Microsoft Windows 10/11, Office 365, Teams, Exchange, SharePoint, and OneDrive.
• Familiarity with Active Directory, Intune, SCCM, and software distribution.
• Strong working knowledge of mobile device management (MDM) for iOS and Android.
• Experience with AV systems, Zoom/Teams conferencing, and conference room setups.
• Excellent interpersonal and communication skills; professional demeanor and ability to work with discretion.
• Ability to multitask and prioritize effectively in a high-pressure environment.
• Proven problem-solving and troubleshooting skills.
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Preferred Qualifications:
• Experience supporting executive-level or white-glove environments.
• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.
• Knowledge of Jamf, ServiceNow, and MacOS support a plus.