Point of Sale (POS) Lead
Contract Corp To Corp
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Sidzen LLC
Fitment
Dice Job Match Score™
🫥 Flibbertigibetting...
Job Details
Skills
- POS
Summary
Key Responsibilities
- Production Support & System Health: Drive Tier-2 and Tier-3 operational support for enterprise retail POS software, store microservices, and connected hardware peripherals.
- Incident & Outage Management: Lead SRE response efforts for critical (P1/P2) store-impacting incidents—owning triage, cross-team escalation, Root Cause Analysis (RCA), and long-term remediation.
- System Monitoring & Telemetry: Proactively monitor Jira dashboards, alerting channels, and telemetry systems to track error budgets and maintain clean support backlogs.
- Hardware & Peripheral Troubleshooting: Diagnose and resolve complex technical issues spanning POS applications, payment terminals, customer displays, receipt printers, and mobile registers.
- SRE Leadership & Process Optimization: Develop operational runbooks, standard operating procedures, and automation workflows to reduce Mean Time to Resolution (MTTR) and prevent recurring issues.
- Stakeholder & Cross-Functional Coordination: Serve as the central onshore bridge between Store Operations, Software Engineering, offshore SRE teams, and third-party vendors.
Qualifications & Requirements
Required:
- Experience: 7–10+ years in IT Operations, Production Support, or Site Reliability Engineering (SRE).
- Domain Expertise: Proven track record in POS production support within a retail or enterprise environment.
- Incident Management: Strong experience managing high-priority incident responses and driving RCAs in critical retail environments.
- Tooling: Proficiency with Jira, Jira Service Management (JSM), or equivalent enterprise ITSM platforms.
- Technical Depth: Solid understanding of POS architecture, payment device integrations, store network infrastructures, and peripheral hardware.
- Leadership & Communication: Exceptional communication and leadership skills with proven success in an onshore/offshore delivery model.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91172809
- Position Id: 9041549
- Posted 3 days ago
Company Info
About Sidzen LLC
Sidzen empowers banking/financial services institutions, healthcare, telecom and retails clients by bridging critical IT talent gaps and delivering end-to-end technology solutions that drive digital transformation.
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