Desktop Support Analyst-67492

=== POSTING ==

Desktop Support Analyst Phoenix, AZ (Onsite) Job Description: We are looking for a hands-on Desktop Support Analyst to provide onsite technical support for end-user devices, meeting rooms, AV systems, and infrastructure environments. This role requires strong troubleshooting skills, hardware break-fix expertise, asset lifecycle management, and smart hands support in an enterprise setting. Key Responsibilities:

• Perform technical diagnosis, break-fix support, and hardware repairs for end-user digital assets.
• Troubleshoot and resolve OS, application, and network connectivity issues.
• Install, configure, reload, and test devices, peripherals, and software.
• Maintain and update IT asset inventory for hardware and software changes.
• Provide device refresh support per client schedule and proactive management tools.
• Coordinate device replacement and peripheral repair when remote support is insufficient.
• Support onboarding (hyper care) activities for new users.
• Manage secure device lifecycle activities, including data wiping and secure storage.
• Set up security permissions, file access, and administrative configurations.
• Perform data harvesting activities for e-Litigation as per client policy.
• Coordinate receipt and inventory of computing equipment and parts.
• Perform on-site tape management and coordinate with off-site storage vendors (including weekends).
• Maintain cleanliness and operational standards in IT areas (IDF/MDF/ITC).
• Manage toner supplies and replacement for Ricoh devices.
• Provide Smart Hands support to assist remote Ricoh technicians.
• Provide Level 2 support for Meeting Room and Audio-Visual (AV) systems when third-party vendors are unavailable.

Required Qualifications:

• 3+ years of Desktop Support / End User Support experience
• Strong hardware break-fix and troubleshooting experience
• Experience with Windows OS troubleshooting and application support
• Knowledge of network connectivity troubleshooting
• Experience with device lifecycle management and asset tracking
• AV / Meeting Room Support experience preferred
• Smart Hands support experience in enterprise environments
• Experience working in IDF/MDF environments is a plus
• Strong customer service and communication skills

Preferred Skills:

• Experience supporting enterprise environments
• Exposure to ticketing systems (ServiceNow or similar)
• Knowledge of backup/tape management processes
• ITIL understanding is a plus

*ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**

For immediate consideration, please contact:

Arun
PRIMUS Global Services
Phone:
Email: