Business Analyst Salasforce
Abacus Service Corporation
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Job Details
Skills
- Salesforce.com
- Cloud Computing
Summary
Position: Business Analyst (Salesforce)
Location: Phoenix, AZ (Hybrid)
Contract: 6+ Months
Client: Arizona Department of Economic Security
Position ID: 13580
Key Responsibilities
Collaborate with business units to gather, analyze, and document business requirements related to Salesforce.
Translate business needs into functional specifications and work with developers to implement scalable solutions.
Serve as a liaison between IT and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
Perform gap analysis and identify areas for process improvement using Salesforce tools and capabilities.
Support configuration and testing of Salesforce features such as objects, workflows, validation rules, and reports.
Assist in managing Salesforce projects and enhancements, ensuring timely delivery and compliance with business needs.
Develop and maintain detailed process flows, data maps, and documentation.
Conduct user training sessions and support change management efforts.
Maintain up--to-date knowledge of Salesforce platform capabilities and recommend best practices.
5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst, with at least 2 years working with Salesforce.
Proven experience in gathering and documenting business and technical requirements.
Strong understanding of Salesforce Sales Cloud, Service Cloud, or other Salesforce modules.
Ability to work with cross-functional teams in a collaborative environment.
Working experience with Agile methodologies (SCRUM / SAFe) and tools like JIRA or Azure DevOps.
Excellent communication, problem-solving, and analytical skills.
Preferred Qualifications:
Salesforce Administrator (ADM 201) or Business Analyst certification.
Experience with data migration, integration tools, or Salesforce APIs.
Knowledge of reporting and dashboard tools within Salesforce.
Required Skills
Skill Type
Skill Name
Need to have Salesforce experience
Need to have either Salesforce Sales Cloud or Service Cloud
Azure Devops or Jira Experience
Salesforce Admin certification
Preferred Skills
Skill Type
Skill Name
Managing Large Case Management systems
- Dice Id: 10122208
- Position Id: 13580
- Posted 2 hours ago
Company Info
Formed in 2004 by industry veterans, Abacus Service Corporation implemented guiding principles with best in industry processes and innovative technologies, to form an influential force in employment solutions. Abacus Service Corporation was founded in Farmington Hills, Michigan and has grown to become a nationwide presence with offices in 18 locations and two international offices. Through our locations, Abacus has been able to offer our clients cost effective and quality employment solutions regardless of the geographic coverage based on our successful strategies. Abacus is a privately held company with employees in 27 US states and four Canadian Provinces. Abacus is MBE and WBE certified nationally and upholds our commitment to diversity by adhering to a philosophy of recruiting employees from diverse backgrounds. Our extensive experience, passion to deliver the best in class solutions, and dedication to customer service has allowed Abacus to become the workforce ally of our clientele.
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