Role Name: Blue Yonder WMS Application Support (L2/L3)
Location: Richmond, VA (onsite)
Job Description:
"We are seeking a Blue Yonder WMS Support Resource to provide ongoing application support, incident resolution, and minor enhancements for a custom-developed Blue Yonder MMS product currently in production.
The resource will support business users, ensure system stability, resolve operational issues, and work closely with development, infrastructure, and integration teams to maintain high availability and performance.
Role Type
• L2/L3 Application Support – Blue Yonder WMS
• Techno-functional support for a custom-developed Material Management System product
Key Responsibilities
• Provide production support for Blue Yonder WMS (incidents, service requests, defects) in shifts
• Troubleshoot material planning, inventory, and replenishment issues
• Perform root cause analysis and coordinate fixes with development teams
• Monitor planning batches, jobs, and interfaces
• Support business users during planning cycles and peak periods
• Provide Weekend support as needed
Functional Knowledge
• Material planning and replenishment processes
• Inventory management and safety stock logic
• Exception handling and alert monitoring
• Supply-demand alignment and constraint analys
Mandatory Technical Skills
• Hands-on support experience with Blue Yonder WMS / Planning modules
• MOCA (debugging and analysis) and SQL query skills
• Experience supporting ERP integrations (SAP / Oracle)
• Interface and batch job monitoring and resolution
Regards
Krishna
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