Mechanical Support Engineer

Summary: Electrical-focused engineering role supporting launch + warranty reduction Core responsibilities: Analyze customer warranty data/issues Identify root causes and prevent issues before vehicle launch Drive fixes back to plant floor (design, method, tooling) Address both external (customer) and internal (plant) issues Focus areas: Electrical systems (wiring, modules, diagnostics) Tools/skills: Problem-solving tools (e.g., 4M1D, fishbone diagrams) preferred No expectation to know specif

Represent "Voice of the Customer" within the Assembly Plant Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area. Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Rapid Service Update (RSU), Customer Satisfaction N

Hiring For Mechanical role and Electrical role: Represent "Voice of the Customer" within the Assembly Plant Support external quality Key Performance Indicators (KPI) management for achieving targets, driving improvement/corrective actions and escalation Review warranty/Customer Quality Insight (CQI) claims daily, maintain issue stratification and maintain the portion of Warranty Wall responsible for their area. Resolution of systemic/chronic or major quality issues (Top Warranty, Recalls, Ra

The Warranty & Reliability Engineer owns the end-to-end warranty lifecycle, integrating data analytics, failure analysis, and corrective action to improve product reliability and reduce warranty cost. This role bridges field performance with engineering by identifying trends, determining root cause, and driving cross-functional solutions across design, manufacturing, and suppliers. Essential Duties and Responsibilities: Warranty Analytics & Reporting Analyze warranty claims, returns (RMA), and