ServiceNow Analyst I

Description

Our client is seeking a ServiceNow Analyst I for a long-term assignment in Marysville, OH and high-profile project. In this long-term contract position, you will play a key role in supporting the ServiceNow platform, ensuring smooth daily operations and assisting with global rollouts. This is an onsite position requiring four days per week at the location.

Responsibilities:

Gather, document, and validate business requirements for ServiceNow modules and enhancements.

Assist in configuring ServiceNow features under the guidance of senior team members.

Develop and maintain workflows, forms, UI policies, and simple scripts within the ServiceNow platform.

Participate in testing activities, including creating test cases, executing tests, and tracking defects.

Support data collection, validation, and migration tasks during regional rollouts.

Provide onsite assistance for project teams and end users, including troubleshooting and resolving issues.

Create and update project documentation, training materials, and user guides.

Ensure compliance with ServiceNow standards, governance policies, and best practices.

Requirements

1-2 years of experience in IT business analysis or application support.
Familiarity with ServiceNow, including coursework, certification, or hands-on experience.
Basic understanding of processes such as Incident, Request, and Change Management.
Exposure to JavaScript or willingness to learn ServiceNow scripting fundamentals.
Strong analytical, communication, and problem-solving abilities.
Ability to work onsite in Marysville, Ohio, for the duration of the project.
ServiceNow Certified System Administrator certification or progress toward certification is preferred.
Experience with enterprise applications, system rollouts, or Agile methodologies is a plus.

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