ServiceNow Business Analyst

Job#: 3040219

Job Description:
ServiceNow Business Analyst

Location: Plano, Texas (Onsite)

Manager notes

For this position, we are looking for candidates with deeper, hands-on experience working with ServiceNow integrations and workflow design/implementation. The ideal candidate should not only be familiar with ServiceNow from a business requirements perspective but should also have practical experience partnering on or supporting integration efforts, workflow automation, process optimization, and translating business requirements into ServiceNow solutions.

As you source additional candidates, please prioritize individuals who can demonstrate experience in:

• ServiceNow workflow design and configuration
• ServiceNow integration projects and implementations
• Requirements gathering for ServiceNow-based solutions
• Process automation and workflow optimization
• Collaboration with technical teams to deliver ServiceNow enhancements

Role Overview

This position requires a ServiceNow Business Analyst to act as a liaison between business stakeholders, architecture teams, and developers. The role is centered on translating business needs into technical requirements for ServiceNow, with a specific focus on Identity and Access Management (IAM) processes. The analyst will support the creation and enhancement of ServiceNow forms and workflows in a complex, regulated environment, with an emphasis on collaboration and relationship building.

Key Responsibilities

• Lead requirements gathering for IAM and ServiceNow form enhancements.
• Translate business requirements into detailed technical specifications for ServiceNow form creation and workflow design.
• Serve as a primary bridge between business users, cybersecurity architects, and ServiceNow development teams.
• Assist with designing and optimizing IAM and ServiceNow form workflows through process mapping and analysis.
• Coordinate configuration, user acceptance testing (UAT), and issue resolution for ServiceNow forms and IAM integrations.
• Ensure new forms and workflows align with established governance rules and IAM architecture.
• Advise business stakeholders on the capabilities and limitations of the ServiceNow platform.
• Create and maintain process documentation and provide stakeholder communication and support.

Required Qualifications

Experience: A minimum of 7 years of Business Analyst experience with a focus on Identity & Access Management (IAM) and/or ServiceNow is required. Candidates must have hands-on experience supporting ServiceNow form creation and workflow design in complex, regulated environments.

Technical Skills: A strong understanding of IAM concepts (provisioning, RBAC, governance) and ServiceNow catalog forms, workflows, and automation is required. Proficiency with Business Process Management (BPM) tools such as Visio is necessary. Familiarity with IAM tools (e.g., Entra, Okta, SailPoint), Privileged Access Management (PAM), and directory services infrastructure is expected.

Functional Skills: This role demands a highly collaborative individual with a focus on relationship building to manage competing opinions. The candidate must be able to translate business processes into detailed requirements. Strong communication skills are needed to bridge discussions between business and technical stakeholders. The candidate should be solution-oriented and able to challenge unclear or inefficient processes.

Preferred Qualifications

• Experience supporting IAM governance at scale.
• Background working with cybersecurity or enterprise architecture teams.
• Experience driving workflow automation initiatives within ServiceNow.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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