Job Summary
The Solution Architect ServiceNow is responsible for designing end to end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade safe, and deliver measurable business value.
Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi year platform roadmaps.
Mandatory Certification(s)
- CSA
- 2 CIS (any streams)
- Advanced domain certs (e.g., ITOM Pro)
- CAD
- CTA or CMA
Required Skills & Qualifications
- 8+ years of experience in ServiceNow solution architecture or enterprise application consulting
- Strong cross domain experience with ServiceNow modules and integrations
- Deep understanding of ITIL v4, enterprise service management, and digital workflows
- Experience leading large, multi domain, global ServiceNow programs
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