Overview
Skills
Job Details
Job Title: Principal Data Center Engineer
Duration: 18 Months
Location: Madison, WI (Onsite)
EXPERIENCE:
While the candidate should be highly technical, he/she must also have experience in customer-facing roles with excellent communication and presentation skills. The candidate must be:
Strong communicator with excellent interpersonal skills.
Capable of managing escalations and ensuring customer satisfaction through face-to-face interactions with Senior Director / VP level executives.
Customer-focused with Strong analytical and problem-solving skills.
Demonstrate leadership in critical situations, managing escalations with professionalism and urgency.
Able to build trust and maintain long-term relationships with customers.
WHAT YOU'LL DO
- This role will have responsibility for providing tier 3/4 support for the global data center network and overall service delivery. Vendor and cloud certifications, strong network (specifically
- Data Center/WAN/Cloud WAN and Overlay/Underlay technologies) and cloud experience is a must.
This position s responsibilities include:
- Network architecture and design engineering scalable, high-performance, secure, highly available data center-based solutions
- Ensure compliance with hardware/software/licensing versions
- Lead network infrastructure projects from design to implementation ensuring timely deliver and alignment with business objectives
- Strict adherence to change management processes
- Participate/lead KT sessions and operational handover
- Support and strong troubleshooting of the global network environments. This will include primarily tier 3/4 support. This position will address network and cloud issues with highly skilled knowledge and robust operational and troubleshooting skills
- Responsible for problem management and analysis (including participating in RCA efforts)
- Ensures network and supporting technologies are successfully delivered. This includes operational projects, incidents, changes, requests, DR, network performance analysis, documentation, and SLA achievement
- Ensures delivery of stable and reliable network services, meeting/exceeding optimized Service Level Agreements
- Ensures network optimization is continually performed and opportunities for tooling and automation are identified and implemented
- Help create and participate in global network standards, and implementing standardization to all global networks, including support and standardization on multi-vendor platforms
- Upgrades and automates a global network/cloud monitoring environment and oversees day-to-day performance monitoring
- Performs network troubleshooting and fault analysis with the goal of continuous improvement
- Maintains and improves network analysis, and reporting tools
- Manages the application of configuration changes and service requests using WK systems and ITIL processes
- Develops and delivers timely reporting to address all business requirements
- Supports technical plans as needed to foster adoption of new technologies
- Acts as a mentor, technical SME, and point of escalation for the team
- Provides network technical, service management and functional requirements specifications