Medicare Member Engagement Specialist

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Analytical Skill
Change Management
Cloud Computing
Communication
Computer Hardware
Conflict Resolution
Customer Facing
Customer Satisfaction
Documentation
Functional Requirements
ITIL
Leadership
Management
Mentorship
Network
Network Analysis
Network Design
Network Optimization
Performance Analysis
Presentations
Problem Management
Problem Solving
Regulatory Compliance
Reporting
Root Cause Analysis
SLA
Service Delivery
Service Level
Service Management
Software Licensing
Tier 3
WAN

Job Details

Job Title: Principal Data Center Engineer

Duration: 18 Months

Location: Madison, WI (Onsite)

EXPERIENCE:

While the candidate should be highly technical, he/she must also have experience in customer-facing roles with excellent communication and presentation skills. The candidate must be:

Strong communicator with excellent interpersonal skills.

Capable of managing escalations and ensuring customer satisfaction through face-to-face interactions with Senior Director / VP level executives.

Customer-focused with Strong analytical and problem-solving skills.

Demonstrate leadership in critical situations, managing escalations with professionalism and urgency.

Able to build trust and maintain long-term relationships with customers.

WHAT YOU'LL DO

  • This role will have responsibility for providing tier 3/4 support for the global data center network and overall service delivery. Vendor and cloud certifications, strong network (specifically
  • Data Center/WAN/Cloud WAN and Overlay/Underlay technologies) and cloud experience is a must.

This position s responsibilities include:

  • Network architecture and design engineering scalable, high-performance, secure, highly available data center-based solutions
  • Ensure compliance with hardware/software/licensing versions
  • Lead network infrastructure projects from design to implementation ensuring timely deliver and alignment with business objectives
  • Strict adherence to change management processes
  • Participate/lead KT sessions and operational handover
  • Support and strong troubleshooting of the global network environments. This will include primarily tier 3/4 support. This position will address network and cloud issues with highly skilled knowledge and robust operational and troubleshooting skills
  • Responsible for problem management and analysis (including participating in RCA efforts)
  • Ensures network and supporting technologies are successfully delivered. This includes operational projects, incidents, changes, requests, DR, network performance analysis, documentation, and SLA achievement
  • Ensures delivery of stable and reliable network services, meeting/exceeding optimized Service Level Agreements
  • Ensures network optimization is continually performed and opportunities for tooling and automation are identified and implemented
  • Help create and participate in global network standards, and implementing standardization to all global networks, including support and standardization on multi-vendor platforms
  • Upgrades and automates a global network/cloud monitoring environment and oversees day-to-day performance monitoring
  • Performs network troubleshooting and fault analysis with the goal of continuous improvement
  • Maintains and improves network analysis, and reporting tools
  • Manages the application of configuration changes and service requests using WK systems and ITIL processes
  • Develops and delivers timely reporting to address all business requirements
  • Supports technical plans as needed to foster adoption of new technologies
  • Acts as a mentor, technical SME, and point of escalation for the team
  • Provides network technical, service management and functional requirements specifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Aziro Technologies LLC