20139 - Manager, Infrastructure Operations

20139 - Manager, Infrastructure Operations
Montgomery, AL (5 days On-Site)

Hyundai AutoEver America (HAEA), the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you'll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

At HAEA, we understand that IT is the cornerstone of today's fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai's Global Headquarters and North American operations.

If you're passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that's driving the future of automotive innovation.

Job Summary:
This position is responsible for the 24x7 day-to-day operations of the Montgomery, Alabama Integrated Data Center (IDC), including all co-location facilities and managed hosting environments. The Manager, Infrastructure Operations will oversee the management, monitoring, maintenance, and provisioning of the physical infrastructure used to deliver enterprise IT applications and services.
This role partners closely with Manufacturing, Customer Service, Manufacturing Execution Systems (MES), Security, and Infrastructure teams to ensure the reliable delivery, security, compliance, and continuous improvement of datacenter solutions, processes, and technologies. The ideal candidate will bring strong leadership, operational excellence, infrastructure expertise, and a customer-focused mindset to support business-critical systems across the organization.

Job Responsibilities
Leadership & Team Management (50%)
Lead and develop a team of infrastructure and data center professionals responsible for delivering mission-critical services.
Conduct weekly staff meetings and provide ongoing coaching, mentoring, and career development.
Complete performance evaluations and establish measurable goals for team members.
Recruit, onboard, train, and retain qualified technical staff to maintain appropriate staffing levels.
Collaborate with business units and IT teams to drive operational efficiency and service excellence.
Identify opportunities for process improvements, standardization, and operational synergies across teams.
Manage departmental budgets, operational expenses, and resource planning.
Foster a culture of accountability, teamwork, and continuous improvement.

Data Center Operations & Infrastructure Management (25%)
Prioritize and assign operational incidents, service requests, and trouble tickets.
Coordinate change management activities and maintenance windows.
Manage physical co-location services including rack space, power utilization, cabling, asset inventory, and rack elevation documentation.
Review and process invoices related to data center hosting, power, connectivity, and facility services.
Oversee configuration management, patching, and maintenance of Windows and Linux server environments.
Manage on-call schedules and ensure adequate support coverage.
Maintain disaster recovery (DR) documentation and coordinate semi-annual recovery testing.
Oversee data center physical security, access control, and compliance processes.
Manage storage capacity planning and utilization.
Ensure successful backup and recovery operations, including monitoring backup jobs, resolving failures, and coordinating offsite storage.
Monitor infrastructure performance through dashboards, alerts, and operational monitoring tools.

Project & Program Management (25%)
Manage a diverse portfolio of infrastructure projects, operational initiatives, and strategic technology programs.
Participate in project status meetings and provide leadership updates to stakeholders.
Coordinate infrastructure deployments and upgrades with HAEA teams, customer business units, and data center tenants.
Drive successful execution of projects while balancing operational priorities and business needs.
Ensure project deliverables meet quality, security, and operational standards.

Required Skills, Attributes & Education
Bachelor's degree in Computer Science, Information Systems, Information Technology, or a related field.
10+ years of experience supporting enterprise infrastructure environments.
5+ years of leadership or management experience within data center, infrastructure, or IT operations organizations.
Strong verbal and written communication skills with the ability to present to technical and executive audiences.
Extensive experience supporting enterprise networks, telecommunications, security technologies, Windows server environments, and Linux systems.
Strong understanding of data center operations, infrastructure management, high availability, disaster recovery, and IT service delivery.
Experience managing physical data center environments including rack planning, cabling, power management, and asset tracking.
Demonstrated experience managing budgets, vendors, operational costs, and staffing plans.
Proven project management and organizational skills with the ability to manage multiple priorities simultaneously.
Broad knowledge of current and emerging infrastructure technologies including virtualization and enterprise storage solutions.

Preferred Technical Skills
Cisco IOS
Cisco ACS
Cisco Wireless Control System (WCS)
Cisco Wireless LAN Controllers (WLC)
Cisco MARS
Cisco Stealthwatch
Enterprise monitoring and alerting platforms
Windows and Linux server administration
Backup and disaster recovery technologies

Preferred Certifications
Cisco CCNA or CCNP
Microsoft MCSE
CompTIA Security+
CISSP

Team Culture
Our team is driven by a shared commitment to collaboration, innovation, and operational excellence. We cultivate a supportive and inclusive environment where every team member is empowered to contribute ideas, drive improvements, and grow professionally.
Operational Excellence: We are committed to delivering reliable, secure, and high-performing infrastructure services that support manufacturing and business operations.
Leadership & Accountability: We encourage ownership, proactive problem-solving, and strong leadership at every level of the organization.
Innovation & Continuous Improvement: We embrace new technologies and continuously refine our processes to enhance efficiency and service delivery.
Collaboration & Inclusivity: Success is built on teamwork, open communication, and respect for diverse perspectives across our global organization.

Pay Range
$128,000 - $145,000 (or adjust based on internal compensation guidelines)

Benefits
In addition to a competitive salary, this position offers a comprehensive benefits package including:
Medical, Dental, and Vision Coverage
Generous Paid Time Off (PTO)
401(k) with Company Match
Education Assistance Program
Annual Merit Increase Eligibility
Career Development and Training Opportunities
Employee Assistance Program (EAP)
Relocation Assistance Available

Join Hyundai AutoEver America and help lead the infrastructure that powers one of the world's most innovative automotive organizations.

Our Company adheres to the equal employment opportunity guidelines set forth by federal,stateand local laws.The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.