Salesforce Developer, CPQ and Service Cloud

Responsibilities

Salesforce CPQ
Extend CPQ through Apex, Lightning Web Components, and Quote Calculator Plugin scripts where standard
behavior falls short
Build and troubleshoot product rules, price rules, and lookup objects, including the cases where declarative
options run out and code is required
Support amendment, renewal, and order generation processes, including contracted pricing and renewal uplift
logic
Diagnose calculation sequencing, performance, and data volume issues on quotes with high line counts
Configure product setup, bundles, pricing, discounting, quote templates, and approvals
Service Cloud:
Build and extend case management, including assignment rules, escalation rules, entitlements, milestones, and
service contracts
Implement Omni Channel routing, queues, and skills based routing
Develop Service Console components using Lightning Web Components and the Lightning Console JavaScript API
Implement Lightning Knowledge, including data categories and article publishing workflows
Support Email to Case, Web to Case, and messaging channels, including CTI and Open CTI telephony integrations

Platform Engineering: Write bulkified, testable Apex within an established trigger framework and documented design patterns
Build asynchronous processing using Queueable, Batch, and Scheduled Apex, and Platform Events where the
design calls for it
Maintain Apex unit tests that assert behavior rather than chase coverage percentage
Design and build REST and SOAP integrations to ERP, billing, and telephony systems
Work within SFDX, Git branching strategies, and CI/CD pipelines, and participate in peer code review
Profile and resolve governor limit, query selectivity, and large data volume issues
Collaboration and Communication:
Present technical designs and trade offs to client stakeholders and internal architects
Write design documentation, technical specifications, and handover notes that other engineers can work from
Collaborate with onshore and offshore team members across overlapping working hours

Required Qualifications 7+ years of Salesforce development experience
4+ years focused on Salesforce CPQ, including at least 2 full lifecycle implementations
Demonstrated Service Cloud delivery experience covering case management, routing, and knowledge, with at
least 1 full implementation
Strong Apex engineering skills, including trigger frameworks, bulkification, asynchronous Apex, governor limits,
and unit testing discipline
Production experience building Lightning Web Components and working in modern JavaScript
SOQL depth, including selective query design against large objects
Experience building REST and SOAP integrations between Salesforce and downstream systems
Working experience with SFDX, Git, and CI/CD tooling such as Gearset or Copado
Excellent written and verbal English communication. This role is client facing, and communication quality is a
screening criterion rather than a preference.
Ability to start immediately or within 10 working days of offer acceptance

Preferred Qualifications Salesforce Certified CPQ Specialist
Salesforce Certified Platform Developer II
Salesforce Certified Service Cloud Consultant
Experience with Salesforce Billing or Revenue Cloud Advanced
Exposure to Revenue Lifecycle Management migration work
Experience with Agentforce or Einstein for Service
Experience with Conga CLM or a comparable contract lifecycle platform
Prior experience in consulting