Technical Support Engineer

Jersey City, NJ, US • Posted 1 day ago • Updated 1 day ago
Full Time
On-site
Depends on Experience
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • Postman
  • Kibana
  • Splunk
  • Grafana
  • Bank
  • Technical Support Engineer
  • Support Engineer

Summary

Skills:

  • Knowledge Sharing: Contributing to the knowledge base and sharing insights with the team is an indicator of success
  • Adaptability and Learning: Embracing change, quickly acquiring new skills, and effectively applying them to support customer needs indicate success in a rapidly evolving technical support environment
  • Strong problem-solving skills and ability to troubleshoot basic technical issues independently
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical individuals
  • Customer-oriented mindset with a focus on delivering high-quality customer service.
  • Familiarity with ticketing systems and knowledge base tools is a plus
  • Ability to work under pressure in a fast-paced environment and manage multiple priorities effectively
  • Willingness to learn and adapt to new technologies and tools in the banking technology domain

Experience & Qualifications:

  • A minimum of 3 years of overall experience is required.
  • Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.
  • Bachelor's degree in computer science, Information Technology, or a related field.
  • Experience in Banking /payment technologies is a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90987772
  • Position Id: 9039579
  • Posted 1 day ago
Contact the job poster
Dennis Johnson

Dennis Johnson

AVP @ Esvee Technologies Inc
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