Senior Systems Engineer (Dynatrace and AWS Focus)

• Responsible for designing, implementing, and maintaining enterprise monitoring and observability solutions using Dynatrace.
• The role focuses on ensuring end-to-end visibility across infrastructure, applications, and cloud environments, improving system performance, supporting incident response, and enhancing monitoring strategies across enterprise systems.

Requirement/Must Have:

• Bachelor s degree in Information Systems, Computer Science, or equivalent experience.
• Five or more years of experience in systems engineering, infrastructure support, or monitoring roles.
• At least two years of hands-on experience with Dynatrace or similar APM tools.
• Experience monitoring Windows and Linux server environments.
• Experience supporting cloud platforms such as AWS, Azure, or Google Cloud Platform.
• Understanding of networking concepts such as DNS, TCP/IP, and load balancing.
• Strong troubleshooting and analytical skills.
• Ability to interpret system and performance metrics effectively.

Experience:

• Experience configuring and maintaining enterprise monitoring solutions.
• Experience developing dashboards, alerts, and system health checks.
• Experience supporting application performance monitoring and transaction tracing.
• Experience working with virtualized environments such as VMware.
• Experience supporting incident response and root cause analysis.
• Experience identifying system performance trends and capacity issues.

Responsibilities:

• Configure, maintain, and optimize Dynatrace monitoring solutions.
• Ensure end-to-end observability across infrastructure, applications, and cloud systems.
• Develop and maintain dashboards, alerts, and system health monitoring.
• Monitor service performance and ensure early detection of issues.
• Define and optimize alert thresholds to reduce false positives.
• Monitor servers, virtual environments, databases, middleware, and network components.
• Collaborate with infrastructure and cloud teams to analyze performance trends.
• Proactively identify and resolve potential production issues.
• Monitor application performance, transaction flows, and user experience metrics.
• Support synthetic and real user monitoring activities.
• Assist in troubleshooting performance issues at system and application levels.
• Participate in incident response and provide monitoring insights during outages.
• Support root cause analysis and identify monitoring gaps.
• Improve monitoring standards, documentation, and alerting strategies.
• Integrate monitoring tools with IT service management platforms.

Should Have:

• Experience in regulated industries such as healthcare or financial services.
• Familiarity with Kubernetes or container-based monitoring.
• Knowledge of ITIL practices and processes.
• Experience with scripting or automation using PowerShell or Bash.
• Strong collaboration and communication skills.
• Proactive and detail-oriented mindset.

Skills:

• Dynatrace or similar APM tools.
• Infrastructure and application monitoring.
• Windows and Linux systems.
• Cloud platforms (AWS, Azure, Google Cloud Platform).
• Virtualization technologies (VMware).
• Networking fundamentals (DNS, TCP/IP, load balancing).
• Incident management and troubleshooting.
• Dashboarding and alert configuration.
• Root cause analysis.
• Performance monitoring and optimization.

Qualification And Education:

• Bachelor s degree in Computer Science, Information Systems, or related field required or equivalent experience.