Monitoring Coordinator (9571)

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Monitoring Coordinator who wants to make an impact in the lives of others.

Purpose and Impact:

The role of the Monitoring Coordinator is to assist with various types of internal and external compliance audits of subcontracted service providers, monitors internal processes and helps to ensure compliance with federal, state, and contract requirements. This position assists in the development and implementation of agency?s policies and procedures along with providing the necessary tools to ensure that compliance is maintained. This position will facilitate the planning, preparation, communication, execution of specific monitoring tools, and conduct entrance and exit meetings of any external compliance audits with subcontracted service providers.

Essential Functions:

• Assists with the ongoing compliance with subcontracted network service providers through on-site and/or virtual monitoring visits, desk reviews and contract file audits including: performing pre-monitoring activities ? drafting notification letters and agendas, pulling a sampling for the monitoring scope, etc.; and performing post-monitoring activities - drafting formal reports regarding the observations made therein, input findings on corrective action plans or technical assistance plans regarding noncompliance, etc.
• Collaborates with Housing and Community Inclusion Providers (PATH, Clubhouse, Supported Employment, SOAR, etc.) to conduct monitoring of these contracts in accordance with the annual monitoring plan and make recommendations for changes to improve the systems regionally
• Issues Corrective Action Plan or Technical Assistance Plans to network service providers as necessary
• Assists with internal compliance and controls, including incidental requests and approvals
• Assists with Policy and Procedure maintenance and updates
• Works in collaboration with the Finance and Network Management departments to perform compliance activities and other administrative functions to ensure successful execution of contract processes
• Ensures subcontracted network service provider compliance with pertinent federal and state rules, regulations and statutes in accordance with contracting principles, such as Chapter 65-E 14 ?Community Substance Abuse and Mental Health Services Financial Rules?, FAC; Florida PATH Program Manual; and 2 CFR 200 (OMB Uniform Guidance on Grants and Agreements for Cost Principles, Audit and Administrative Requirements for Federal awards), educating subcontracted network service providers as necessary
• Provides technical support to network service providers related to contract compliance as necessary
• Collaborates with interdepartmental teams to foster improvement of systems/processes to better serve our internal and external customers/clients
• Fulfills performance objectives set by the Executive and Management Teams
• Establishes and maintains effective working relationships with internal staff, state and local officials, and network service provider management staff
• Participates in statewide conferences, meetings, and training events as deemed necessary

Other Functions:

Other tasks and duties as assigned.

Physical Requirements:

• Ability to sit for extended periods while working at a computer and reviewing reports or monitoring documentation.
• Frequent use of hands and fingers for typing, data entry, and operating standard office equipment.
• Ability to communicate effectively verbally and in writing.
• Visual ability to read computer screens, reports, and compliance documentation.
• Occasional standing or walking within the office.
• Ability to lift up to 10 pounds occasionally
• Work is performed primarily in a standard indoor office environment within a community health agency.
• Regular use of computers and standard office equipment.
• Noise level is moderate and typical of a professional office setting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education:

Bachelor?s degree from an accredited University in business related curriculum, accounting preferred.

Experience:

• One to three years of professional experience working in a field relevant to the responsibilities of the position.
• Compliance and audit knowledge and/or training preferred.

Skills:

• Working knowledge of the Microsoft Office programs with proficiency in Microsoft Excel
• Comprehension of mathematics and/or financial management concepts
• Ability to meet critical deadlines on concurrently occurring projects
• Aptitude for prioritizing responsibilities
• Positive attitude with a focus on problem solving
• Capability for change and adaptation to evolving policies and procedures
• Creative thinking as it pertains to improvement on procedure and systemic development
• Willingness to work both independently and collaboratively
• Excellent communication skills with a knack for customer service, professionalism and diplomacy via all modes of communication; whether in person, by telephone or in writing to internal and external stakeholders
• Basic understanding of general contract language and services in the mental health and substance abuse fields

Other:

• Person must demonstrate sensitivity to our service population?s cultural and socioeconomic characteristics and needs
• Travel will be required across twenty-three counties in Florida. Periods of travel will be less than four days per trip. Valid driver?s license and insurance are required.

Principal Accountabilities:

• Reports to the Senior Director of Compliance
• Team player with subcontracted network service providers, co-workers and office staff
• Accurate, complete and timely submission of all required reports, benchmarks, forecasts, proposals, budgets, and analyses
• Cost effective operations
• Adherence to policies and management practices
• Effective relationships with network service providers and the community

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.