Traveling Technology Support Specialist

Traveling Technology Support Specialist

Summary
The Traveling Technology Support Specialist will deliver hands-on Tier-1 and Tier-2 technical support for end users across a regional territory while working primarily from the Kansas City Headquarters.  This position will focus on desktop support, customer service excellence, and on-site technical support for light infrastructure needs.  This role involves scheduled regional travel and close collaboration with leadership and internal teams.
Responsibilities

• Troubleshoot and resolve hardware and software issues across Windows, Mac, and mobile devices.
• Provide in-person and remote desktop support for applications, devices, and user access.
• Support Microsoft 365 services including Teams, SharePoint, Exchange distribution lists, and mailbox permissions.
• Travel on a scheduled route, and as needed, to regional locations for support and project work.
• Serve as an escalation point for Tier-1 Service Desk issues.
• Coordinate device ordering, deployment, replacement, and asset lifecycle activities.
• Act as on-site technical support for basic networking, server, and systems tasks under guidance from senior teams.
• Communicate clearly and professionally with end users and Leadership on issues and resolution status.
• Deliver a high-level of customer service in all interactions.

Requirements

• 3+ years of experience providing desk-side and desktop support in a Windows environment.
• Experience supporting Microsoft Office and Microsoft 365 tools.
• Hands-on experience troubleshooting Windows and Mac workstations.
• Working knowledge of Active Directory user and group management.
• Experience supporting Apple devices including iPhone, iPad, and Mac computers.
• Strong customer service, communication, and interpersonal skills.
• Ability to work on-site Monday through Friday during standard business hours.
• Willingness to travel approximately 25%, up to one week per month, within an assigned regional zone.
• Valid driver’s license with a clean driving record.

This is a Direct Hire opportunity with our Kansas City, KS client.  Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k).  H1-B Visa sponsorship is not available for this position.  No third-parties, please.