Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:We are seeking a
Lead IT Governance & Process Improvement Specialist to serve as the
lead Business Systems Analyst (BSA) for IT Governance Metrics and the IT Balanced Scorecard.
In this role, you will be accountable for ensuring the
definition, integrity, usability, and continuous improvement of IT governance metrics used to measure performance, risk, delivery health, and strategic alignment across Technology. You will also be the lead BSA on the development and implementation of the new and innovative IT Balanced Scorecard that will serve as a critical decision-making tool for IT Leadership which will provide clear, trusted and actionable insights to IT Leadership.
This role plays a critical part in translating governance and leadership expectations into
well-designed metrics, dashboards, and reporting solutions, enabling informed decision-making and transparency across the organization.
Your Primary Responsibilities
- Act as the lead Business Systems Analyst (BSA) for IT Governance Metrics and the IT Balanced Scorecard
- Own and maintain metric definitions, data sources, calculation logic, and documentation to ensure consistency and audit readiness
- Partner with IT leadership, governance bodies, and key stakeholders to understand performance objectives and translate them into meaningful metrics
- Drive enhancements to the IT Balanced Scorecard, ensuring alignment with enterprise strategy, risk posture, and regulatory expectations
- Collaborate with data, reporting, and tooling teams to design, enhance, and maintain dashboards and scorecard views
- Assess metric effectiveness and recommend improvements to drive clarity, actionability, and decision support
- Ensure governance metrics are accurate, timely, and trusted, addressing data quality issues and root causes
- Support audit, risk, and regulatory requests related to IT governance metrics by preparing evidence and participating in walkthroughs
- Identify opportunities to automate metric collection and reporting, reducing manual effort and improving reliability
- Document governance processes, metric frameworks, and reporting standards to support sustainability and knowledge transfer
- Act as a key contributor to continuous improvement initiatives within IT governance and performance management
Qualifications: - Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Talents Needed for Success: - Strong experience as a Business Systems Analyst, particularly in metrics, reporting, or governance domains
- Deep interest in IT governance, performance measurement, and balanced scorecard frameworks
- Proven ability to translate complex governance and leadership needs into clear, actionable metrics
- Strong analytical skills with a high attention to detail and data integrity
- Experience collaborating with senior stakeholders across IT, Risk, and enterprise functions
- Familiarity with dashboarding, reporting, and data visualization concepts and tools
- Ability to identify inefficiencies and drive process and reporting improvements, including automation
- Excellent written and verbal communication skills, with the ability to explain metrics and insights clearly
- Highly organized, proactive, and comfortable operating in a complex, matrixed enterprise environment
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About UsWith over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC's subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC's Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at or connect with us on LinkedIn , X , YouTube , Facebook and Instagram .
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About the TeamServes as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
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