Implementation Director

Implementation Services Director 

Summary

The Implementation Services Director will lead the successful onboarding and implementation of pharmacy programs for new clients, ensuring a seamless transition and strong client experience. This role will drive implementation strategy, oversee execution timelines, ensure accuracy of contract and pricing details, and collaborate with internal teams, clients, suppliers, and partners to deliver measurable value.

The ideal candidate will have strong pharmacy industry knowledge, excellent project management skills, and the ability to lead complex implementations while building strong client relationships.

Responsibilities

• Lead end-to-end implementation activities for pharmacy programs, including contract alignment, pricing validation, eligibility review, and operational readiness.
• Develop and execute customized implementation plans, timelines, and strategies aligned with client goals.
• Serve as the primary point of accountability for implementation success and overall client experience.
• Coordinate required documentation, processes, and deliverables to ensure accuracy and timely completion.
• Support transitions from existing programs/vendors while ensuring continuity and minimal disruption.
• Collaborate with suppliers, partners, clients, and internal stakeholders to drive successful implementation outcomes.
• Analyze data and performance metrics to track progress, identify opportunities, and communicate results.
• Lead process improvement initiatives to enhance implementation efficiency and client satisfaction.
• Manage multiple projects and priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred.
• 7+ years of relevant experience required.
• Strong knowledge of pharmacy operations, contracting, distribution, eligibility, and healthcare supply chain processes.
• Experience working with pharmacy programs, healthcare organizations, or group purchasing environments preferred.
• Strong analytical skills with the ability to translate data into actionable insights.
• Proven experience leading cross-functional projects and managing complex implementations.
• Excellent communication, relationship management, and stakeholder engagement skills.
• Ability to adapt to changing priorities and operate effectively in a dynamic environment.
• Willingness to travel as needed.