IT Field Support Technician $18.00

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** We will NOT accept 3rd Party (C2C) Contractors **
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** We will NOT accept 3rd Party (C2C) Contractors **
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JOB DETAILS:
Position:IT Field Support Technician
JOB REF#:44456 - 64912
Duration:12 Months (On-Going Contract)
Location:ONSITE - Atlanta, GA, 30303
Pay Rate:$18.00 (W2 only) or $20.00 (INCORPORATED), (Not accepting 1099 or C2C)

This role is 100% ONSITE (LOCAL CANDIDATES ONLY)

HOURS: MON-FRI / 8am 5pm

A large public school district is seeking a School Support Field Technician to provide direct, first-line desk-side support across school campuses and administrative sites. This role serves as a key point of contact for teachers, staff, and students, responsible for diagnosing and resolving hardware, software, and network issues to ensure smooth day-to-day operations.

Technicians are assigned to one or more locations based on student enrollment and staffing needs. Work is guided by a Lead Field Technician and IT leadership, with a strong emphasis on responsiveness and service quality. The position requires close collaboration with school administrators, faculty, and internal technology teams to deliver reliable and effective technical support.

RESPONSIBILITIES INCLUDE:
Adhere to established standard operating procedures and service level agreements through the following:
Maintain exceptional customer service posture at ALL TIMES
Build and maintain strong relationships with school leadership and staff (Principals, Assistant Principals, Main Office staff, School Business Managers, Media Specialists)
Arrive at the school no less than 30 minutes before the first bell
Monitor assigned support tickets for assigned locations; troubleshoot and resolve issues reported
Work with Level 3 support and specialized Subject Matter Experts to resolve advanced technical issues.
Escalate complex issues to the Lead Field Technician or IT Manager as a first point of contact
Support a teaming environment with field support technicians at other schools within your assigned cluster and beyond

Perform support activities, including but not limited to:
Maintain and update Chromebook carts for student use
Maintain, update, and troubleshoot interactive whiteboards, panels, and digital signage devices to ensure that they are functioning
Proactively check the status of computer labs & media center computers daily
Ensure standardized test readiness by updating laptop carts and lab equipment
Troubleshoot and/or replace Kronos hardware
Maintain and troubleshoot the location Marquee signs
Troubleshoot and resolve minor wireless and network issues
Install OS updates and patches on Apple, Chromebooks, and Windows-based PC devices
Install, configure, and support printing devices.
Maintain accurate asset assignment in Incident IQ.
Maintain clean work areas and workspaces, including MDF/IDF closets
Coordinate removal of obsolete equipment as required
Collaborate with the school s designated Technology Point of Contact (POC) to support the one-to-one student device program.
Meet with onsite vendors as required to support L3 teams
Assist with deployment of new equipment
Check monitoring tools for any school outages (wireless AP, switches, Kronos clocks)
Provide support for IT projects and AV events at assigned schools
Document all tickets, troubleshooting steps, and resolutions in Incident IQ for accountability, audits, and knowledge base development.
Record and submit checklists or other documentation as required for upward reporting and accountability
Attend mandatory monthly professional development meetings
Retrieve and return parts, devices, and other items as needed from and to the APS IT Warehouse

REQUIRED SKILLS/EXPERIENCE:
3 years of continuous hands-on work experience in IT Field Support, including troubleshooting hardware, software, and network issues.
Prior experience with desk-side and break/fix support is a MUST
A+ Certification (REQUIRED)
Prior mobile device support experience: Chromebooks, iPads, macOS, and iOS is a MUST
Proficient in understanding network infrastructure and wireless support
Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
Strong customer service skills
Strong oral and written communication skills

OTHER REQUIREMENTS:
Must pass a criminal fingerprint background check and drug screen
Must have a valid driver's license and reliable personal transportation required

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans