Job Title: Application Management Services (AMS) | incident management | Automotive & Telematics
Work Location & Reporting Address: Costa Mesa, CA 92626 (Onsite)
Do you consider candidate/s who are willing to relocate? Yes
Job Details:
Minimum years of experience required: 5 years
Certification needed: No
Domain Advantage: Connected Cars / In-Vehicle Telematics
Must Have Skills: Candidates with experience in Monitoring & Observability Tools, Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage
Detailed Job Description:
About the Role:
We are looking for an experienced Application Management Services (AMS) Lead to drive monitoring, incident management, outage resolution, and end-to-end operational excellence for mission-critical applications. This role requires strong technical depth in observability, hands-on monitoring, and real-time issue handling in fast-paced environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive ecosystems will have a strong advantage.
Key Responsibilities:
• Lead end-to-end Application Monitoring & Observability
• Own incident lifecycle: detection → triage → communication → resolution
• Manage high-severity outages and drive RCA creation & preventive actions
• Develop and maintain dashboards, alerts, and metrics for proactive monitoring
• Coordinate with cross-functional engineering & product teams for system stability
• Ensure SLA compliance and continuous improvement in AMS processes
• Support on-call operations using escalation and notification systems
Required Skills:
1. Monitoring & Observability Tools
• Dynatrace
• ELK / Kibana
• Grafana
• OpenSearch
2. ITSM & Collaboration Tools
• JIRA
• Confluence
• Status Page
3. Incident & On-Call Handling
• xMatters
Preferred Experience:
• Strong background in Monitoring, Issue Triage & Outage Handling
• Hands-on experience building dashboards, alerting rules, metrics pipelines
• Experience operating in Connected Cars / Telematics domain (added advantage)
• Proven expertise in creating RCAs and conducting post-incident reviews
What We’re Looking For:
• 5–10 years of total experience in AMS, Production Support, or Application Operations
• Ability to lead incident war rooms and communicate with stakeholders
• Strong analytical, problem-solving, and decision-making mindset
• Comfortable working in a dynamic, high-availability environment
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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