Principal Associate, Process Manager - Multilingual Vendor Management

Principal Associate, Process Manager - Multilingual Vendor Management

Principal Associate, Process Manager - Multilingual Vendor Management

As a Principal Associate, Multilingual Vendor Management at Capital One, you will serve as the operational and strategic liaison between external vendors and internal partners, collaborating closely with operations, risk, tech, and governance teams.

In this position, you will contribute immediately while strengthening your process management best practices. We are seeking a dedicated, disciplined, process professional who excels in a team environment. This person will have excellent communication skills, attention to detail, and the ability to adapt quickly while juggling multiple key initiatives.

General Responsibilities:

• Lead targeted process improvement work and collaborate with teammates on larger initiatives
• Collect and analyze operational data to generate insights and provide reporting and transparency for leadership
• Identify and implement process improvements driving issue resolution/risk mitigation activities
• Develop and maintain formal process documentation including procedures and process flows
• Serve as a subject matter expert partnering with stakeholders to clarify needs and deliver effective solutions

Specialized Responsibilities:

• Manage day-to-day interactions with translation and interpretation suppliers, monitoring SLAs and KPIs, overseeing quality evaluations and corrective action plans
• Support onboarding of new services, maintenance of vendor process documentation, and monitoring capacity and resource planning
• Identify opportunities for quality improvements and optimization
• Partner with internal stakeholders to ensure compliance with regulatory requirements

Basic Qualifications:

• High School Diploma, GED or equivalent certification
• At least 2 years of experience managing translation, localization, and interpretation vendors in a regulated industry
• At least 2 years of experience with TMS/CAT tools and translation and interpretation technologies
• At least 2 years of process or project management experience

Preferred Qualifications:

• Bachelor's Degree or military experience
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
• 2+ years of relationship management or supplier management experience
• 3+ years of experience managing translation and interpretation vendors in a regulated industry
• 1+ year of experience in compliance or risk management
• Strong negotiation and communication skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $98,900 - $112,900 for Principal Process Manager

McLean, VA: $108,900 - $124,300 for Principal Process Manager

New York, NY: $118,800 - $135,600 for Principal Process Manager

Richmond, VA: $98,900 - $112,900 for Principal Process Manager

Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).