CCaaS Data Engineer

Charlotte, NC, US • Posted 4 hours ago • Updated 4 hours ago
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Job Details

Skills

  • Java
  • Python
  • CRM
  • Mitigation
  • DEV OPS
  • Agile
  • Governance
  • Spring Boot
  • Data Quality
  • Natural Language Processing
  • Structured Software
  • Git
  • Microservice
  • Continuous Integration/Delivery
  • Design Patterns
  • Operations
  • Terraform
  • Migrations
  • Nosql
  • Customer Service
  • Customer Service Oriented
  • Retail Sales
  • Maven
  • Continuous Improvement
  • Kafka
  • Data Pipelines
  • Encryption
  • Identity and Access Management
  • SIP
  • Telephony
  • Apigee
  • Data Structures
  • Datasets
  • BigQuery
  • Campaign Management
  • ACD
  • IVR
  • Maintain Data
  • Text-to-Speech
  • CTI
  • WebRTC
  • Prophet

Summary

CCaaS Data Engineer
Charlotte, NC/Sunrise,FL
Must Have
Experience 4+ Years
Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot,Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git)
Good knowledge with Understanding of model lifecycle, Good understanding of data structures, algorithms and design patterns
1. 4+ years of commercial software development experience.
2. Design and implement scalable CCaaS and IVA solutions leveraging leading cloud and enterprise conversational AI/customer service solutions, including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, and speech-to-text/text-to-speech.
3. Develop secure, resilient cloud infrastructure on major cloud service providers using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
4. Implement and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
5. Experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to cloud-based solutions.
6. Design, develop, and maintain data pipelines, models, and datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
7. Experience building and integrating AI/ML solutions such as XGBoost, SARIMA, Prophet, prompt engineering, and TensorFlow into production systems.
8. Understanding of the model lifecycle, including evaluations, hyperparameter tuning, ongoing monitoring, model governance, bias mitigation, and explainability.
9. Experience with Agile development, CI/CD, DevOps, and observability.
10. Hands-on experience with Kafka, relational databases, and/or NoSQL databases.
11. Understanding of data structures, algorithms, and design patterns.
12. Proactively identifies continuous improvement opportunities beyond the obvious.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10515154
  • Position Id: 2026-6724/36726
  • Posted 4 hours ago

Company Info

About Aroha Technologies

Michael Arrington, founder and co-editor of Tech Crunch once famously said that ‘The best startups generally come from somebody needing to scratch an itch’.

 Quite true to the thought, Aroha Technologies Inc was launched in 2008 in Florida. While we began our journey with a powerful Staffing Specialist & Software Development, Today our procedure has amplified into a more robust and simplified solution for Marketers looking for consistent and long term.

In our quest to do better, we resolve to simplify user acquisition, retention, engagement and large Business without blinking an eyelid! A semi-remote team spread across the globe, we are here to help you one step at a time.

Unmatchable growing excellence When AROHA was formed, we interviewed many potential clients and business colleagues and asked what a single important question seemed: “If you could design a firm to meet your needs, what would it look like?” The answers to that question have guided our thinking and planning on an ongoing basis, and form the core of our thinking about how we treat our clients and our employees, whom we call associates.

At a most basic level, we have stated our mission in a promise to our clients and our associates: “Unmatchable growing excellence.” This alignment governs superior service to our customers and supports our associates who perform that work, which cannot be matched by our competitors.

In short, we believe that care of our associates, disciplined financial management, and constant attention to the fundamentals of good delivery adds up to a successful, scalable business.

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