Technical Services Engineer

Entity:
Customers & Products

Job Family Group:
Sales Group

Job Description:

Technical Services Engineer, BP Lubricants USA Inc.

Job Summary
As Technical Services Engineer at BP Lubricants USA Inc., you will be a key technical liaison, driving customer satisfaction and sales growth through expert application of our Castrol Industrial lubricant products (metalworking fluids, rust preventives, cleaners, hydraulic oils, gear oils, greases, etc.). This will be done primarily through our technical helpdesk but also through other channels including working directly in the field at customer sites. You will demonstrate technical knowledge and discernment to understand customer needs, recommend efficient products & solutions, and ensure successful implementation in the field within customer facilities.

Job Responsibilities
* Provide expert technical guidance via our technical helpdesk to customers, distributors, and internal interested parties understanding their challenges and recommending appropriate Castrol Industrial lubricant products & solutions.
* Conduct value selling activities, collaborating with sales teams in the field to develop and close new business.
* Ensure seamless execution of the customer promise, from initial consultation to solution delivery and ongoing service and support.
* Actively listen to customer feedback and translate technical needs into actionable insights for product development and product improvement.
* Maintain comprehensive application and product knowledge, effectively communicating the benefits and features of our lubricant portfolio and recommending products that provide value to both customer and BP-Castrol.
* Drive offer execution and growth initiatives, contributing to the expansion of Castrol lubricant market share.
* Cultivate and maintain strong partner relationships, encouraging collaboration and improving mutual success.
* Coach and train internal teams and distributors on technical aspects of Industrial lubricants and application guidelines.

Job Qualifications

* Excellent Safety Leadership and ensure HSSE excellence is achieved & maintained.
* Demonstrated strong technical acumen, with the ability to understand a large variety of customer field applications and make product & solution recommendations that drive value.
* Excellent value selling skills, with a track record of identifying needs and providing tailored solutions.
* Strong commitment to customer promise execution and delivering exceptional service.
* Proficient communication and customer service skills, with the ability to engage effectively with customers, address inquiries clearly, and build positive trust-based relationships.
* Experience with offers and product knowledge within the Industrial lubricants industry is preferred.
* Awareness of relevant Industrial market segment requirements is preferred.

* Bachelor's degree in Engineering or related field - Mechanical, Chemical, Lubrication, Manufacturing, or other related engineering focus.

* Experience of 2-4+ years in technical/engineering role, preferably in our core markets or related Industrial manufacturing environment.

* Excellent computer application skills, including MS Office, Outlook, Windows and generally high efficiency with computing applications and typing skills

* Ability to travel, up to 50% of the time

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
Up to 50% travel should be expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Business Acumen, Category Strategy, Coaching, Commercial performance, Consultative selling skills, customer and competitor understanding, Customer Profitability, Customer promise execution, Customer Value Proposition, Digital Fluency, Internal alignment, Listening, Managing strategic partnerships, market, Negotiation planning and preparation, Offer and product knowledge, Offer execution and growth, Partner relationship management, Product Ownership, Sector

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.