Tech Support Analyst

Fort Worth, TX, US • Posted 5 days ago • Updated 20 minutes ago

Contract Independent

On-site

USD $20.00 - 24.00 per hour

Judge Group, Inc.

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Job Details

Skills

Web Browsers
Backup
Oracle Linux
Technical Support
Microsoft Office
Communication
Customer Service
Documentation
Issue Tracking
Adaptability
Hardware Installation
Privacy
Marketing

Summary

Location: Fort Worth, TX
Salary: $20.00 USD Hourly - $24.00 USD Hourly
Description: Our client is currently seeking a Tech Support Analyst

This job will have the following responsibilities:

Job Title: Tech Support Analyst

Location: Fort Worth, TX

Hire Type: Contract

Job Description:

Key Responsibilities

The candidate will be expected to:

Respond to incoming support requests via phone and chat.
Perform password resets and assist with account access issues.
Troubleshoot browser-related problems and ensure optimal performance.
Provide website support, helping users navigate and resolve issues.
Assist with basic hardware setup, including desktops and peripherals.
Serve as backup print operator for production print tasks as needed.
Document issues and resolutions in the ticketing system (preferred skill).

Ideal Candidate Profile

Experience: Minimum 1 year in a telephone-based technical support role.
Industry: No specific industry required; prior experience in a fast-paced support environment is beneficial.

Required Skills & Attributes

Microsoft Office 365 Support: At least 1 year of hands-on experience.
Communication: Strong phone etiquette and customer service skills.
Troubleshooting: Ability to diagnose and resolve common technical issues.

Preferred Skills

Documentation: Experience using ticketing software to log and track support cases.
Adaptability: Willingness to support varied tasks including hardware setup and print operations.

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: cxjudgpa
Position Id: 1117758
Posted 5 days ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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