Digital Banking Business Operating Model / Product Lead
Sutherland Digital Services Inc
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Job Details
Skills
- Retail Banking
- Digital Banking
Summary
The Digital Banking Business Operating Model Lead will define the future-state business operating model for digital banking products and customer journeys while serving as the primary business counterpart to technology vendors.
This role will help accelerate business decision-making currently constrained by limited SME availability and fragmented product ownership.
The individual must bring deep banking operations and digital product expertise while working hands-on with business stakeholders to rapidly finalize operational and product decisions.
Key Responsibilities
Business Operating Model Design
Design future-state operating model for:
- Digital customer onboarding
- Payments processing
- Domestic transfers
- International transfers
- Account servicing
- Customer self-service channels
Product Ownership
Define business product decisions across:
- Customer onboarding journeys
- Account opening workflows
- Digital payments journeys
- Beneficiary management
- Transfer approvals
- Payment limits and controls
Vendor Business Coordination
Act as primary business counterpart to:
- CR2 Digital Banking Team
- Finastra Core Banking Team
- Payments integration vendors
Business Decision Acceleration
Drive decisions on:
- Customer journey design
- User experience flows
- Product rules and eligibility
- Operational ownership model
- Exception handling processes
Process Transformation
Design future-state business operating processes for:
- Retail banking operations
- Payment operations
- Customer servicing model
- Operational controls framework
Required Experience
- 10+ years banking operations or digital banking product management experience
- Deep knowledge of:
- Retail Banking Operations
- Digital Banking Channels
- Customer Onboarding
- Payments Operations
- Banking Product Management
Preferred Experience
- Digital banking transformation programs
- Experience working with digital banking platforms
- Dice Id: 10117130
- Position Id: KKBOMTT1
- Posted 9 hours ago
Company Info
About Sutherland Digital Services Inc
Sunera Technologies provides a wide array of software services within the models of offshore, onsite and combinations of the two. Our proven and demonstrable track record empowers us to deliver value in each engagement, a fact substantiated by our ever-increasing client base. Our operational excellence ensures that each dollar that our clients spend on an outsourcing engagement provides them an enhanced ROI, which is both tangible and measurable. We engage with clients as strategic partners and enable them realize IT driven business benefits. This win-win proposition has enabled us to grow at a phenomenal rate surpassing most industry standards.
As we march forward, we remain committed to strengthening our skills and expertise towards adding incremental value to our client businesses by continually moving up the services value chain. We shall continue to leverage our Sunera Value Portal (SPORT), core of our operational excellence; we firmly believe that our foundation has the significant attribute that gives our clients an edge over others in the market, thus ensuring our success.
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