Position Summary:
The Level 1-2 Site Support Technician is responsible for providing advanced technical support to end users across the organization. This role acts as an escalation point for Level 1 support issues and handles more complex hardware, software, and network-related problems in a factory production environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a customer-service mindset.
Respond to and resolve escalated IT support requests from Level 1 technicians or Customers via ticketing system, phone, email, chat, or in person.
Key Responsibilities:
Troubleshoot and support Windows/macOS desktops, laptops, servers, mobile devices, printers, A/V equipment and peripheral equipment.
Diagnose and resolve software issues including OS errors, application failures, and performance problems.
Install, configure, and support business applications, productivity tools, A/V equipment, and security software.
Perform hardware replacements and upgrades (memory, hard drives, batteries, etc.).
Support remote access technologies such as VPN, RDP, and virtual desktop environments.
Assist in imaging, configuring, deploying, and retiring end-user devices, network infrastructure hardware equipment and A/V equipment according to company standards.
Document support issues and resolutions in the ITSM/ticketing system.
Provide feedback to improve processes, tools, and knowledge base content.
Collaborate with other IT teams (network, infrastructure, cybersecurity) as needed for issue resolution.
Ensure compliance with IT policies and data security best practices and other duties as assigned
Technical Skills:
Proficiency in troubleshooting Windows 11, macOS, Office 365, and common enterprise applications.
Experience with ITSM tools (e.g., ServiceNow, Magic).
Familiarity with SCCM, Intune, or other endpoint management tools is a plus.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Soft Skills:
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities and escalate when appropriate.
Detail-oriented with strong documentation habits.
Preferred Certifications (A plus, not a must):
CompTIA A+, Network+, or Security+
Microsoft 365 Certified: Modern Desktop Administrator Associate
ITIL Foundation Certification
Job Type & Location
This is a Contract to Hire position based out of Lodi, CA.
Pay and Benefits
The pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lodi,CA.
Application Deadline
This position is anticipated to close on Mar 13, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005868304
- Posted 7 hours ago
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