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Need IT Support Specialist/Helpdesk Support with Salesforce experience - Remote

Remote • Posted 1 hour ago • Updated 1 hour ago

Contract W2

Contract Corp To Corp

Contract Independent

12 Months

Able to Sponsor

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Support
Helpdesk
Troubleshooting salesforce application

Summary

Role: Help Desk Support II/IT Support Specialist

Location: Remote

Duration: 11 Months

Responsibilities include: managing the support emails and calls from internal and external system users; updating Issue tracking systems with information from service desk reports; creating and/orproviding reports to groups interested in this information; and, assigning incident work items to team members as needed.

The selected individual shall be responsible for the following activities:

Provides Salesforce and Salesforce third-party application support to to internal and external users on technology issues and identifies, researches, and resolves technical problems.
Follows up with internal and external users, by email, phone, or webinar to gather more information to identify and solve technical problems related to the Salesforce application.
Documents, tracks, and monitors technical issues to ensure a timely resolution.
Submits and tracks user-reported issues in the incident management system(s)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10124308
Position Id: 9015722
Posted 1 hour ago

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