Location: Philadelphia, PA (Remote)
Start Date: ASAP
Duration: 6 months
Hiring process: 1 step interview
Additional Details: Fully remote – M-F 8-5 EST
ServiceNow Jr. Technical Project Manager (only needs about 2-3 years of Project Management experience in the ServiceNow space but needs strong experience in HRSD and SPM)
Our client is looking for a strong ServiceNow Sr. Technical product owner. This role is pivotal to the development, enhancement, and support of client’s unified Enterprise ServiceNow platform, which underpins operational efficiency and digital transformation. Ideal candidate is able to easily interpret requirements from stakeholders and put that into user stories.
The Sr. Technical Product Manager will:
- Strategic Partnership: Acts as a helpful bridge between complex business needs and technical team execution.
- Demand Management: Creates a friendly, organized way to intake and prioritize requests so we focus on what matters most.
- Guided Governance: Serves as the "technical glue" to keep our enhancements simple, scalable, and easy to maintain.
- Roadmap: Work with business and operations to create Service product roadmap enabling faster delivery, meeting stakeholder expectations and budget requirements.
- Team Collaboration: Fosters a collaborative environment where platform changes are designed to truly help—not hinder—our clinical workflows.
This position works collaboratively and proactively with ServiceNow Users and Owners of certain modules, enabling Jefferson to sustain momentum on its ServiceNow roadmap, avoid costly delays, and deliver a secure, scalable, and future-ready platform.
Issues Solved by Filling This Position
Collaborative Leadership: dedicated technical leadership to work collaboratively with teams, ensuring the platform is smoothly maintained and enhanced as we move from hypercare to steady-state operations thus impacting technical debt.
ServiceNow Platform Stability: Provides focused oversight to collaboratively resolve issues and support stable configurations and integrations.
Shared Knowledge: Retains deep platform expertise to work collaboratively across departments, reducing the need for outside help and preventing costly rework.
Proactive Risk Management: Collaboratively identifies and prevents roadmap delays, technical debt, and security gaps through shared governance and architectural guidance.
Reliable Operations: Ensures steady service delivery by working collaboratively with partners to support smooth upgrades and new process adoption.
Module Experience:
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