VoIP Support Technician/onsite NJ

We're working with a fast-growing retail company based in Philadelphia, PA, seeking a full-time VOIP Support Technician to join their team. This company delivers advanced cloud-based voice and unified communications solutions.
If you're passionate about networking, SIP, and troubleshooting modern VOIP systems, this is your chance to work hands-on with cutting-edge telecom technology in a collaborative hybrid environment.
Required Skills & Experience
3+ years of experience supporting VOIP systems (SIP, RTP, PBX)
Strong troubleshooting skills with routers, switches, and firewalls
Experience with tools like Wireshark, Asterisk, or FreePBX
Familiarity with TCP/IP networking and QoS principles
Excellent communication and customer support skills
Desired Skills & Experience
Experience with hosted or cloud-based VOIP solutions (e.g., RingCentral, 8x8, Teams Voice)
Understanding of Linux and Windows Server environments
Knowledge of call routing, trunking, and number provisioning
Certifications such as CompTIA Network+, CCNA, or similar
What You Will Be Doing
Tech Breakdown
60% VOIP Systems & Network Troubleshooting
25% Server & System Administration (Linux/Windows)
15% Customer Support & Ticket Resolution

Daily Responsibilities
80% Hands-On Technical Support
10% Documentation & Reporting
10% Team Collaboration & Escalation Support
The Offer
Bonus eligible

You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.