Help Desk Technician

Title: Help Desk Technician

Location: New York, NY
Position Type: Contract

Compensation
Pay Range:$24.50-$35.00 Per Hr

Job Description:
Join our team in New York City as a Help Desk Technician on a contract basis. 
This role involves being the primary point of contact for technical issues, both remotely and on-site. 
You'll troubleshoot hardware, software, and network problems, while working with generic technologies. 
Professionalism and strong communication skills are essential.

Key Responsibilities
Serve as the primary contact for clients with technical issues.
Troubleshoot hardware, software, and network problems.
Set up new devices and perform routine maintenance tasks.
Document work, track issues, and ensure resolution.
Escalate complex issues to senior technicians as needed.

Qualifications
Basic understanding of operating systems and common troubleshooting tools.
Strong communication and problem-solving skills.
Driver's license and reliable transportation for occasional site visits.
Professional attire required; ability to remain focused in a quiet environment.
Able to perform tasks such as replacing toner cartridges and assisting with video calls.

Core Technologies
Operating Systems | Office Suites | Troubleshooting Tools

Contact Information
Marc Frick,
 
Onboarding Expectations
Learn more about our Onboarding Process here  

EEO Statement
Learn more about our EEO policy here