Telephony/Telecom Architect

Plano, TX, US • Posted 1 day ago • Updated 1 day ago
Full Time
No Travel Required
On-site
130000 - 140000/yr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Unified Communications
  • Telephony
  • Avaya Technologies
  • Contact center
  • Avaya Contact Center
  • Avaya Breeze & Routing

Summary

 Job Responsibilities:

  • Should have 12+ years of experience in managing Telecom, Unified Communications, Contact Center Technology.
  • Experience in designing and understanding the different call flow scenarios.
  • Worked as solution architect.
  • Worked on Avaya Voice implementation & upgrades.
  • Worked with multiple OEM and vendors
  • Handling CCT L3 / L4 tasks for Avaya Contact Center and Unified Technology.
  • Preparing RCA and handling P3/P4 issues.
  • Hands-on experience on Avaya Technologies like CM, SMGR, SDM, ACR
  • Hands-on experience on Avaya CM gateways like G450, G430, G650 Media gateways.
  • Working understanding of Avaya Breeze, Avaya Contact Center
  • Avaya Aura Routing, Avaya Aura Implementations & Servicing.
  • Hands-on experience on various recording solutions
  • Good understanding of protocols like SIP and H323, routing protocols, SNMP, MPLS, VRF, DNS, etc.
  • Good understanding PSTN concepts like, TFN, DID, ANI, etc.
  • Worked on routing Protocols Like Analog, Digital, SIP and H323, TCP, TLS
  • Worked on Avaya Voice implementation Solution.
  • Customer satisfaction approach.
  • Campus Voice Network Design and Integration.
  • Enterprise Avaya Voice Network Design and Implementation.
  • Understanding of design concepts.
  • Good Understanding of Cisco IPT like CUCM, CUC, Webex, Cloud technologies will be an added advantage.
  • Working experience in Vendor, OEM will be an added advantage.
  • Avaya / OEM design certification

Shift Timings: Rotational shifts in 24*7 environment

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117699
  • Position Id: 9080951
  • Posted 1 day ago
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Vikrant Sharma

Recruiter @ Tech Mahindra (Americas) Inc.
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