Oracle OCAs SME CCaaS Migration Architect

Oracle OCAs SME CCaaS Migration Architect

Position Summary

Enterprise-level SME to lead Oracle OCAs routing architecture for multi-year CCaaS migration. Own Wave-0 design inputs, core routing configuration, migration sequencing, integration validation, and knowledge transfer. Migrating from Genesys on-prem to Nice.Core ResponsibilitiesArchitecture & Design

• Define OCAs routing model (call flows, queues, skill groups, IVR logic).
• Translate business requirements into scalable routing patterns.
• Establish reusable artifacts for multi-wave migrations. Wave-0 & Migration Planning
• Contribute to turnkey build definition.
• Define migration sequencing and rollback strategy.
• Map current dial plans and routing logic to OCAs framework. Integrations
• Validate integration with CCaaS platform APIs.
• Ensure compatibility with CRM, SSO, CTI, WFM, reporting.
• Oversee testing scripts and acceptance criteria. Governance & Documentation
• Create runbooks, SOPs, cutover checklists.
• Establish naming/version control standards.
• Define change governance model (business hours vs emergency). Day-Two Enablement
• Define operational support model post-go-live.
• Train internal engineers on admin + troubleshooting.
• Provide escalation support during early migration waves. Required Experience
• Deep hands-on Oracle OCAs architecture + configuration.
• Led enterprise routing implementations.
• Experience migrating on-prem to CCaaS environments.
• Strong integration background (CRM, SSO, CTI, reporting, WFM).
• Ability to drive documentation and executive-level design reviews.
• Operates as strategic technical lead, not tactical admin. What Actually Matters Most
• Migrating from Genesys on-prem to Nice
• Proven enterprise OCAs deployment experience
• CCaaS migration track record
• Architecture ownership in multi-site cutovers

Please inform candidates that this is a contract role with your company and will be assigned to a third party customer of World Wide Technology.

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