Job Description:
Job Title: Technical Support Technician (ID Technicians)
Duration: 6-month contract (potential extension/conversion)
Location: New Carlisle, IN (Onsite)
Range: $23/hr - $24/hr
Key Responsibilities:
No prior data center experience
- Monitoring the queue for new requests, changes or projects
- Plan and implement assigned project as per defined processes and standards
- Estimate project requirements in terms of time, cost and resources
- Follow change management guidelines during the execution of projects
- work with vendors as needed for the projects and monitor their work
- collaborate with cross functional teams including network TPM and engineers
- remain updated about the new technologies, processes and designs
- follow safety and security standards
- Troubleshoot network or physical component issues as needed during deployment
- Communicate with stakeholders and share regular updates
Qualifications:
- Basic Networking knowledge
- Understand TCP/IP networks, DHCP, Static IP
- Basic Cabling (Fiber Optic single mode and multimode) Knowledge
- Basic hardware and IT system understanding
- Understand setting up servers (rack installation, wiring servers, cable installation)
- Can lift and rack equipment up to 40 pounds
- Reliable transportation
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually as applicable.
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