GenAI Ops Intent Lead

Position Description:

CGI is looking for a GEN AI Ops Intent Lead who will be responsible for defining, prioritizing, and driving the successful delivery of Generative AI initiatives across the enterprise. This role serves as the bridge between business stakeholders, engineering teams, governance functions, and platform teams to ensure GenAI solutions deliver measurable business outcomes.
The Intent Lead owns the end to end lifecycle of GenAI use cases, from intake and prioritization through deployment, adoption, and value realization. Working closely with engineering crews, architects, and business leaders, the Intent Lead ensures solutions align with strategic objectives, governance requirements, and operational needs.
This position will be performed onsite five days a week at our client site in Strongsville, OH, Dallas, TX, or Pittsburgh, PA.

Future duties and responsibilities
Product & Use Case Leadership
. Own the GenAI use case lifecycle from ideation through production deployment.
. Partner with business stakeholders to identify, assess, and prioritize GenAI opportunities.
. Define business objectives, success criteria, KPIs, and value realization metrics.
. Develop and maintain product roadmaps for GenAI initiatives.
Stakeholder Management
. Serve as the primary interface between business, technology, governance, and delivery teams.
. Facilitate workshops, discovery sessions, and use case intake discussions.
. Manage stakeholder expectations and ensure alignment on priorities and outcomes.
. Communicate program progress, risks, and achievements to leadership teams.
Delivery Governance
. Guide engineering teams on business priorities and expected outcomes.
. Support sprint planning, backlog prioritization, and release planning activities.
. Ensure alignment between business objectives and technical implementation.
. Participate in architecture, governance, and production readiness reviews.
Value Realization
. Define and track KPIs related to:
o Productivity improvements
o User adoption
o Operational efficiency
o Cost optimization
o Business impact
. Monitor realized benefits and identify opportunities for continuous improvement.
. Support ROI measurement and reporting activities.
AI Governance & Responsible AI
. Collaborate with governance, risk, and compliance teams to ensure GenAI solutions align with enterprise standards.
. Support Standards of Care (SoC), responsible AI, and model governance processes.
. Participate in use case risk assessments and approval workflows.
Change Management & Adoption
. Drive user adoption and organizational readiness initiatives.
. Coordinate training, communications, and stakeholder engagement activities.
. Gather feedback and prioritize enhancements based on business needs.

Required qualifications to be successful in this role
. 8+ years of experience in Product Management, Program Management, Business Analysis, Consulting, or Technology Delivery.
. 3+ years of experience working with Generative AI, AI/ML solutions, data platforms, or digital transformation initiatives.
. Strong understanding of:
o Product Management
o Agile Delivery
o Business Process Transformation
o Generative AI concepts
o Enterprise Technology Platforms
. Experience managing stakeholder relationships across business and technology organizations.
. Proven ability to define roadmaps, prioritize backlogs, and deliver business outcomes.
. Strong communication, facilitation, and executive presentation skills.
. Experience in Banking, Financial Services, or highly regulated industries.
. Familiarity with:
o Generative AI
o Retrieval Augmented Generation (RAG)
o Agentic AI
o AI Governance
o Model Risk Management (MRM)
. Experience leading enterprise platform or transformation initiatives.
. Successful onboarding and delivery of GenAI use cases.
. Achievement of defined business outcomes and KPIs.
. Increased user adoption and business engagement.
. Effective prioritization and governance of the GenAI portfolio.
. Improved time to value for GenAI initiatives.
. Alignment of GenAI investments with strategic business objectives.
#LI-SG2
#DICE
Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 $156,700.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs

Skills:

• Agentic AI
• AI Governance
• Generative AI
• Large Language Model (LLM)
• Microsoft Azure AI Solution
• Retrieval-Augmented Gen.(RAG)
• Requirement Management

What you can expect from us:

Together, as owners, let's turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team-one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.