Five9 Telecom Support engineer

Hybrid in New York, NY, US • Posted 30+ days ago • Updated 17 days ago
Contract W2
6 Months
No Travel Required
Hybrid
$30 - $50/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Five9
  • Technical Support
  • IVR
  • SIP
  • Call routing
  • telefony engineer
  • fortivoice
  • ccaas
  • telecom

Summary


Five9 Telecom Support Engineer (Five Nines Reliability) Level 1/2

Location: NYC Penn Station Are
Employment Type: Contract Hybrid - three days on site

Position Summary

We are seeking an experienced  Five9 Telecom Support Engineer to provide advanced technical support, administration, troubleshooting, and optimization of our  Five9 Cloud Contact Center platform

The ideal candidate has strong experience supporting cloud-based telephony environments, SIP communications, call routing, integrations, and enterprise contact center technologies. This individual will work closely with customers, carriers, network teams, and internal engineering teams to resolve complex issues and continuously improve platform performance.

Key Responsibilities

  • Provide Tier 1/Tier 2 support for the  Five9 Cloud Contact Center platform
  • Monitor and maintain platform availability, performance, and voice quality
  • Troubleshoot complex voice, SIP, routing, and call-flow issues.
  • Configure and support:
    • Five9 users, agents, campaigns, queues, and skills
    • IVR workflows and call routing strategies
    • Dial plans and call treatment log Five9 Administration & Troubleshooting
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10228800
  • Position Id: 9028306
  • Posted 30+ days ago
Contact the job poster
Jackie Flynn

Jackie Flynn

Director of Recruiting @ TNT Staffing
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