SRE Program Manager

Job Role: Technical Program Manager

Job Location: San Diego, CA (Hybrid)

Job Description:

Responsibilities:

• As a TPM in Technical Operations, your responsibilities will include driving the delivery of SRE projects for over 90+ commerce and payment related services within an AWS cloud environment, ensuring availability, resiliency, scalability and performance. You will work side by side with our service development, platform, security and global operations teams to drive a highly available commerce platform, while enabling our service teams to seamlessly deliver new, exciting customer features.

Other responsibilities:

• Lead SRE and technical initiatives in a fast paced and highly collaborative environment supporting horizontally across a large software development organization.
• Demonstrate people and soft skills to generate a positive atmosphere of excitement and collaboration towards delighting customers and pushing the limits of technology.
• Manage delivery schedules and timelines across multiple products and teams, ensuring timelines are met and communication flows to all stakeholders.
• Collaborate and partner with other SRE teams that specialize in areas such as platform hosting, Kubernetes, CICD, and data services to inspire changes and ensure optimal application performance and resiliency across all back-end services within clinet.
• Find innovative solutions to problems. Simplify and communicate complex problems through clear communication to inspire changes in behavior.
• Be an advocate for continuous process improvement and innovation.
• Use technical background to act as a bridge between engineers and decision makers. Effectively connect with technical and non-technical audiences, including executive leadership.
• Ensure to advocate and drive all tenets of SRE including availability, resiliency, observability, capacity, elasticity, supportability and automation.
• Provide rotational on-call support where you ll respond, detect, triage and resolve production incidents on the commerce and payments platform.
• Conduct, document and present root cause analysis documents to share incident insights and findings with our broader engineering organization.

Qualifications:

• BS degree in Computer Science, Engineering, or related technical subject area.
• 5+ years of experience in Technical Program Management in an agile software development environment.
• 5+ years hands-on AWS experience integrating, developing and managing applications
• 5+ years of relevant work experience in a highly visible and/or critical production, software environment
• 5+ years of hands on software engineering or supporting/maintaining software systems experience (Java and/or C++ services)
• Experience with container technologies and orchestration (ie: Docker, Kubernetes, EKS)
• Experience with observability tools (ie: DataDog, CloudWatch, Splunk)
• Experience managing projects and dependencies across cross functional teams, building sustainable processes, and coordinating release schedules.
• Excellent communication skills with the ability to drive corporation and collaboration across multiple groups with varied priorities.
• Strong analytical skills and a sense of ownership.
• Excellent written and verbal communication skills.
• Excellent judgment, organizational and problem-solving skills.