AWS Connect Engineer
Cloud Destinations LLC
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Job Details
Skills
- Amazon DynamoDB
- Amazon S3
- Amazon Kinesis
- Amazon Web Services
- Interactive Voice Response
- Cloud Security
- ServiceNow
- User Experience
- Amazon Lex
Summary
- Configure, modify, and optimize Amazon Connect contact flows, queues, routing profiles, prompts, hours of operation, and user settings
- Support IVR design, call routing logic, and self service workflows to improve customer experience
- Assist with integrations between Amazon Connect and AWS services such as Lambda, Lex, S3, CloudWatch, DynamoDB, Kinesis, and EventBridge
- Troubleshoot platform issues across call flows, routing, user access, reporting, integrations, and system performance
- Implement approved changes and enhancements based on business and technical requirements
- Partner with business users and contact center stakeholders to translate operational needs into technical updates
- Support testing, validation, and deployment of new or updated functionality
- Document configurations, workflows, technical changes, and support procedures
- Identify opportunities to improve performance, automation, reliability, and customer and agent experience
- Collaborate with architecture, operations, cloud, security, and application teams
- Hands on experience configuring and supporting Amazon Connect in a production environment
- Strong understanding of contact flows, routing profiles, queues, prompts, IVR logic, agent configuration, and user management
- Experience troubleshooting Amazon Connect issues across call flow behavior, routing, permissions, reporting, and integrations
- Familiarity with AWS services including Lambda, Lex, S3, CloudWatch, IAM, and related integration patterns
- Ability to gather requirements and implement platform changes with minimal oversight
- Strong problem solving skills and ability to handle complex technical issues
- Experience supporting cloud based contact center platforms
- Strong communication skills with both technical and non technical stakeholders
- AWS certification or relevant Amazon Connect experience is preferred
- Experience with omni channel contact center environments including voice, chat, messaging, and self service is preferred
- Experience integrating with platforms such as Salesforce, ServiceNow, or similar enterprise systems is preferred
- Experience working in enterprise or regulated environments is preferred
- Familiarity with infrastructure as code, CI CD processes, or structured change management is preferred
- Experience supporting contact center modernization or migration efforts is preferred
- Amazon Connect
- AWS Lambda
- Amazon Lex
- Amazon S3
- Amazon CloudWatch
- AWS IAM
- Amazon DynamoDB
- Amazon Kinesis
- Amazon EventBridge
- Dice Id: 91097117
- Position Id: 9005623
- Posted 15 hours ago
Company Info
One of the leading US-based staffing and IT consulting partner. Experience exceptional service and top-tier talent across industries. Count on us for staffing solutions that cater to the unique demands of the American market.
Our experienced recruiters ensure a seamless fit within your team, accelerating success. But we go beyond staffing and empower employees with fully sponsored certification programs, keeping them ahead. Experience comprehensive benefits including health, wellness coverage, dental insurance, vision insurance, as well as flexible hours, remote work options, and a robust 401K plan to ensure a secure future at the companies we represent.
At Cloud Destinations, we bring industry expertise and a passion for excellence. From Enterprise Cloud Strategy to Managed Infrastructure Services, Digital Transformation, BI & Data Analytics, Security, Data Engineering, and more, we navigate the IT landscape with finesse. Choose us as your trusted partner, witness transformative talent and exceptional service. Let's unlock new possibilities and drive your success in the dynamic world of IT together.
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