Enterprise IT Support Engineer /Desktop Support Engineer (Onsite Mid-Level)_ONSITE@FULL TIME @Austin,TX

Austin, TX, US • Posted 8 hours ago • Updated 8 hours ago

Full Time

On-site

Depends on Experience

Fitment

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Job Details

Skills

End-user Computing
IT Service Management
IT Operations
IOS Development
Android
Printers
Migration
Microsoft Windows
Microsoft Outlook
Microsoft Office
Virtual Private Network
Citrix
LANDesk

Summary

Job Title: Enterprise IT Support Engineer /Desktop Support Engineer (Onsite Mid-Level)

Location: Dallas,TX Onsite for fulltime

Experience: 4 7 Years

Role Overview

We are looking for a hands-on Enterprise IT Support Engineer to provide onsite L2 support for end-user computing services. The role focuses on resolving incidents, fulfilling service requests, supporting desktop environments, and ensuring smooth day-to-day IT operations in an enterprise setting.

Key Responsibilities

Provide onsite support for desktops, laptops, printers, scanners, and peripherals
Troubleshoot Windows OS and Microsoft Office (Outlook, Teams, Excel, etc.)
Support VPN access, Citrix connectivity, and RSA tokens
Perform password resets and basic user access support
Install, configure, and maintain desktop operating systems and enterprise applications
Troubleshoot hardware issues and coordinate replacements
Support Apple iOS and Android devices
Handle L2 incidents and service requests within SLA timelines
Manage and update tickets using Ivanti LanDesk (or similar ITSM tools)
Support onboarding and offboarding activities (account setup, device readiness)
Participate in desktop rollouts, refresh projects, and site deployments
Follow SOPs, runbooks, and IT support processes

Required Skills

4 7 years of enterprise desktop/end-user IT support experience
Strong troubleshooting skills (L2 level)
Hands-on experience with:
- Windows 10/11
- Microsoft Office Suite
- Citrix (connectivity support)
- VPN & RSA tokens
- Ivanti LanDesk or similar ticketing tools
- Printers, drivers, and peripherals
- Apple iOS & Android devices
Good communication and customer service skills
Ability to manage multiple tasks in a fast-paced environment

Nice to Have

ITIL knowledge
Experience supporting enterprise IT projects and migrations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10500016
Position Id: 8904007
Posted 8 hours ago

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