Resident HPC HW Technician Specialist

Job Description: 

Job Description:
In this role, you will be supporting the HPE supercomputer for the SpaceX in Hawthorne, CA. Reporting 5 days to the customer's site, working with both the customer and remote HPE teams, you will be part of the site team maintaining the systems availability and uptime, to assure customer's SLA is met. This position will include daily Break fix work, with extensive troubleshooting and part replacement work across the system. Working at the direction of customer, you will respond directly to customer requests and assignments, provide them technical and operational support along with guidance as needed.

Responsibilities:
Maintain Linux Supercomputer systems availability to the customer.
Preform hardware diagnostics and repairs as required.
Gather data, perform analysis, and escalate problems to higher level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.
Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.
Provides advice on solution and integration opportunities to defined segments.
Communicates across client community and is viewed as adding value.
Demonstrates execution of the company strategy.
Contributes to knowledge tools and communities and ensures project learnings are documented and shared.
Role models knowledge sharing and re use within practice or profession.

Education and Experience Required:
5+ years of Linux HPC related experience, ideally with large scale HPC system administration and hardware support
 Strong experience with current versions of Linux/Unix operating systems, file systems, networking and security (Redhat/CentOS or its equivalent)

Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Knowledge and Skills Required:
Working knowledge and/or experience with Linux operating systems (RHEL or SLES) is preferred.
Ability to work effectively in a team environment.
Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines.
Able to clearly document processes and procedures.

Occasional travel for training and hardware repairs in Denver, CO will be required.

Able to demonstrate the professionalism of the job family.\Ability to work in a multi technology environment with the ability to diagnose complex technical problems to their root cause.

Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.

Possesses advanced level of technical, or functional knowledge.

Has ability to perform/drive resolution of problems on combinations and interactions of products.

Demonstrates the use of consulting skills including: questioning, listening, ideas development, permission and rapport, and influencing.

Ability to conduct/lead oral stattechnical interchange meetings with clients on small to medium sized engagements.
Ability to work with a team to provide reports/documentation for delivery.

Business Unit

HPC Service Delivery