Noblesoft Technologies Inc.
Noblesoft Technologies Inc.

Desktop Support Technician

San Francisco, CA, US • Posted 7 hours ago • Updated 7 hours ago
Contract Corp To Corp
Contract W2
6 Months
No Travel Required
On-site
$25 - $27/hr
Company Branding Image
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Job Details

Skills

  • desktop
  • Support

Summary

Role: Desktop Support Technician (DSS)
Location: San Francisco  (CA)/Menlo Park (CA)/New York

Provide deskside and remote support for Windows and Apple laptops/desktops.

  • Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).
  • Perform device imaging, deployment, and post-deployment troubleshooting.
  • Configure and troubleshoot end-user devices
  • Support mobile device setup and troubleshooting (iOS/Android).
  • Diagnose and resolve hardware and software conflicts.
  • Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.
  • Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).
  • Ensure hardware assignments are accurate and recorded in the asset management system.
  • Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.
  • Coordinate with vendors for repairs or replacements of malfunctioning equipment.
  • Ensure support activities comply with IT policies, security standards, and SLAs.
  • Participate in rotational on-call support (including nights/weekends).

Requirements

  • 5–7 years of IT experience in desktop or end-user support.
  • Hands-on experience with Office 365 troubleshooting and administration.
  • Strong knowledge of Windows 10/11 and macOS platforms.
  • Experience imaging and deploying devices (Windows Autopilot, Intune preferred).
  • Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).
  • Experience in productivity tools (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills with ability to prioritize multiple tickets and requests.
  • Excellent interpersonal and customer service skills with a problem-solving mindset.
  • Experience working in a help desk or call center environment preferred.
  • Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.
  • Must be able to lift up to 50 lbs.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112163
  • Position Id: 9318-32090-1793195274
  • Posted 7 hours ago

Company Info

About Noblesoft Technologies Inc.

Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.

The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.

Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.

Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.

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