Salesforce Technical Lead
Benvia
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Job Details
Skills
- Salesforce Technical Lead
- Lightning Web Components (LWC)
- Service Cloud
- Enhanced Chat
- Service Cloud and Enhanced Chat (standard or via Omni-Channel)
- OMNI Channel
Summary
Title: Salesforce Technical Lead
Location: Orlando, FL (Onsite role) Locals and nearby candidates to Orlando only as per our client request
Duration: 12 Months
Rate; Negotiable
Note: Locals and nearby candidates to Orlando only as per our client request
Job Description:
What You ll Do
Customer Advocacy: Act as the technical point of contact for the customer, translating business requirements into scalable technical designs.
Technical Delivery: Lead the development of custom solutions using Lightning Web Components (LWC) and manage complex Integrations between Salesforce and external systems.
Sustainment Management: Oversee the daily balance of production support (bug fixes) and minor enhancements. You ll ensure the platform remains stable while continuously evolving.
Service Excellence: Deep dive into Service Cloud and Enhanced Chat configurations to optimize the agent and customer experience.
Process & Reporting: Own the "Sustainment Playbook." This includes tracking SLAs, managing deployment pipelines, and documenting technical debt and process improvements.
Mentorship: Provide technical governance and code reviews for the offshore/onshore development team to ensure high-quality standards.
What We re Looking For
Salesforce Expertise: Strong background in Salesforce development with a focus on LWC, Apex, and asynchronous processing.
Cloud Specifics: Proven experience implementing and supporting Service Cloud and Enhanced Chat (standard or via Omni-Channel).
Integration Specialist: You know your way around REST/SOAP APIs and middleware; strong experience in troubleshooting failing integrations
Sustainment Mindset: You understand that support is about more than just closing tickets it s about root cause analysis, preventing recurring issues, and maintaining system health.
Communication Pro: Ability to explain "why" a technical approach matters to non-technical stakeholders.
Documentation Rigor: You take pride in clear technical documentation, architectural diagrams, and concise status reporting.
- Dice Id: 10119901
- Position Id: SFDCTCHLDDSNY
- Posted 19 hours ago
Company Info
About Benvia
A Clear Path To A Clear Solution
Benvia is one of the fastest growing IT consulting and software development company with offices in the USA and Global Delivery Center based in Hyderabad, India. Since 2002, Benvia has been providing technical support in software development, maintenance, IT resource and staffing solution to global IT and IT enabled service companies. Our focus has been to provide scalable and cost-effective IT solutions using on-site and off-shore global delivery model.
At Benvia, we strongly believe that with our customer centric approach and continuous innovation will keep us ahead of the competition. Our IT services, staffing and consulting practice and outsourcing solutions help our clients meet deadlines, quality, desired efficiency and budgetary targets. We have established ourselves as strong IT company that provides end-to-end business solutions that leverage technology.
Benvia will work as an extension of your business to set up a long term mutually beneficial association that saves time, money and worry on your next IT initiative.
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