Desktop Support Engineer

Deerfield, IL, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Desktop Support Engineer
  • Microsoft Intune
  • Active Directory
  • MDM Solutions
  • troubleshooting
  • customer service
  • Windows 10/11
  • macOS systems
  • Networking
  • ticketing systems

Summary

Position: Desktop Support Engineer

Location: Deerfield, IL

Duration: Full-time

Job Summary:

We are seeking a hands-on Desktop Support Engineer to provide onsite technical support in a mixed Mac and Windows environment. The ideal candidate will have strong experience with Microsoft Intune, Active Directory, and MDM solutions, along with excellent troubleshooting and customer service skills.

Key Responsibilities:

  • Provide onsite support for Windows 10/11 and macOS systems
  • Manage device provisioning, imaging, deployment, and lifecycle
  • Administer Microsoft Intune for device configuration and compliance
  • Manage users, groups, and policies in Active Directory
  • Support and manage MDM solutions (Intune, Jamf, AirWatch, etc.)
  • Troubleshoot hardware, software, and network-related issues
  • Support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Configure and support printers, peripherals, and conference room AV setups
  • Maintain IT asset inventory and documentation
  • Provide white-glove support when required

Required Skills:

  • Up to 5 years of Desktop / End-User Support experience
  • Strong hands-on experience in Mac + Windows environments
  • Experience with Microsoft Intune and endpoint compliance
  • Experience with Active Directory (user management, GPO, permissions)
  • Experience with MDM platforms
  • Basic networking knowledge (TCP/IP, DNS, DHCP)
  • Experience with ticketing systems (ServiceNow or similar)
  • Strong communication and customer-facing skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90958256
  • Position Id: 8903642
  • Posted 2 hours ago
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