Technical Support Engineer

St. Joseph, MI, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Art
Project Management
Preventive Maintenance
Performance Management
Field Service
Sales
Customer Service
Computer Literacy
Microsoft Windows
Management
Technical Support
Analytical Skill
Scheduling
Oracle
Knowledge Base
Problem Solving
Conflict Resolution
Attention To Detail
Communication
Microsoft Office
Multitasking
Military
Training

Summary

Technical Support Engineer

For over 90 years, LECO has been a leader in the development and production of world class laboratory instruments delivering state of the art products nationwide and across the globe. Located in St. Joseph, Michigan, LECO continues to be a family-owned company that understands the value of shared interests, long-term stability, loyalty, and trust.

Schedule: Full Time: 8:00am - 5:00pm, Monday - Friday

Position Summary:

The primary functions of this position involves answering phone calls and e-mails from customers as well as field service engineers in need of technical assistance. Use proficient troubleshooting skills, and a variety of available resources to provide resolutions for many different situations. Cross-department communication required to provide the complete solution; including (but not limited to): sales, order desk, quality, training, engineering, etc.

Position Responsibilities:

Provide excellent customer service
Strong verbal and written communication skills with a customer-focused mindset.
Demonstrate analytical troubleshooting and problem-solving abilities with high attention to detail.
Excellent organizational, time management, and multitasking skills in a fast-paced support environment.
Strong computer literacy, proficiency in Windows and Microsoft Office, experience with ticket management software will be beneficial.
Ability to work both independently and collaboratively within cross-functional teams.
Provide technical support to customers via email and telephone as well as LECO field technicians for Analytical and Metallographic equipment
Log details following interactions with customers in Oracle.
Work with scheduling team to "launch" service calls
Use resources (Printroom, Oracle, Knowledge Base, Instruction Manuals, etc.) to find specific part numbers, drawings, or other information that is otherwise inaccessible and able to quickly learn new technologies.

Position Requirements:

Strong technical, organization and problem-solving skills
Excellent attention to detail
Ability to work independently, as well as work in a team environment
Possess excellent verbal and written communication skills
Strong computer skills, and proficient in Microsoft Office Suite
Ability to multi-task in a fast-paced environment
Maintain positive, professional character in stressful situations

Education/Certifications:

Minimum of a two-year Technical or Industrial degree, or related Military training

EOE M/F/VET/Disability

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10193764
Position Id: c5fd12d02bae80af114228fb7a06c7e5
Posted 7 hours ago

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