// W2 Contract to hire // Lead or ServiceNow Developer

Job Title: Lead or ServiceNow Developer;

Location: Charlotte, NC;

Duration: Contract to hire

Mode of Work: REMOTE;

I am also including the Job Description below:

Job Description:

What You'll Be Doing:

• Within the MDM Vendor Management Team, build and maintain controller flows and reusable subflows for multi-step vendor processes (approvals, tasks, pre/post-integration steps).
• Develop catalog items, client scripts, and script includes while ensuring maintainable forms and MRVS logic.
• Design and support REST/S3 integrations, including payload creation, status checks, work notes, and retry logic.
• Map, coalesce, and govern large inbound data sets within ServiceNow.
• Implement robust error handling and validation; analyze logs, trace failures, and resolve root causes.
• Model and manage key data relationships (vendors, contracts, approval steps, hierarchies, category codes).
• Demonstrate solutions to stakeholders and develop proof of concepts (POCs) to evaluate approaches.
• Participate in Agile ceremonies, refine user stories, meet acceptance criteria, and iterate efficiently.
• Support UAT by preparing data, triaging issues, and collaborating with administrators and fulfillers.
• Partner with platform administrators and project leadership to ensure smooth, predictable releases.

What You'll Need to Have:

• 3-5 years of hands-on ServiceNow development experience with Flow Designer, approvals, catalog items, client scripts, script includes, business rules, custom scoped applications, and ACLs.
• Experience integrating ServiceNow with external systems (REST/S3) and managing end-to-end payload processing.
• Strong knowledge of ServiceNow best practices and platform principles, including when to configure vs. customize OOTB functionality.
• Experience with IT Service Management (ITSM), Customer Service Management (CSM), and Integration Hub/SPOKE.
• Experience working with inbound data patterns (import sets, transforms, coalesce) and data governance concepts.
• Strong debugging and troubleshooting skills with the ability to analyze logs and resolve complex issues.
• Experience working in Agile environments (user stories, acceptance criteria, iteration cycles) and supporting UAT.
• Excellent communication skills with the ability to explain technical trade-offs to non-technical stakeholders.
• Familiarity with ITIL and Service Management processes.

Certifications:

• ServiceNow Certified System Administrator (required).
• ServiceNow Certified Application Developer (preferred).
• Agile training and/or certification (preferred).