Product Manager - Salesforce Student Experience & Case Management

***Must have Salesforce Service Cloud, and Salesforce Education Cloud
***Must have Case Management
***Must have Omni-Channel

Qualifications

· 5+ years of product management, business analysis, or CRM solution experience.
· Strong understanding of Salesforce, especially Service Cloud, Case Management, and omnichannel capabilities.
· Demonstrated ability to facilitate workshops, gather requirements, and translate complexity into clear recommendations.
· Exceptional ability to write structured, developer-ready user stories.
· Broad understanding of how business processes, data, UX, and technical architecture intersect.
· Proven ability to influence and communicate effectively with cross-functional teams.
· Comfort with using AI-powered tools to enhance personal and team effectiveness.

Preferred:
· Experience in higher education or large, complex organizations.
· Familiarity with Salesforce Experience Cloud, Marketing Cloud, or AI-driven service workflows.
· Experience with human-centered design or service design methodologies.
What Makes Someone Successful in This Role
• Deep curiosity about how processes, data, and systems work.
• Ability to translate business complexity into simple, actionable technical direction.
• Skilled facilitator of collaborative design workshops.
• Strong grounding in Salesforce capabilities, especially around Case Management, Service Cloud, and omnichannel communications.
• Comfort operating across multiple domains (business, UX, data, tech).
• Exceptional ability to write structured, developer-ready user stories.
• Natural inclination to use AI tools to increase productivity and effectiveness.