Data & AI Product Manager

Summary:
The Opportunity

Hyatt Hotels Corporation seeks a motivated and results-driven Data and AI Product Manager who is passionate about data and AI to help us build and scale the next generation of enterprise data, analytics and AI-powered products. The Product Manager is responsible for defining product vision(s) and guiding the creation of world-class products, democratizing access, accelerating algorithmically powered processes, and fostering data-driven decision making across complex business domains.

The Product Manager will partner closely with business leaders and technical teams to deliver trusted, governed, and auditable enterprise search products that make trusted enterprise knowledge easy to find, understand, and use; democratizing access, reducing time spent searching across fragmented systems and knowledge base, and improving colleague productivity and operational consistency across complex business domains, across Hyatt's global enterprise. This role will own the Enterprise Search product portfolio, working in alignment with the broader Enterprise Data Agents platform while driving a distinct roadmap for user journeys, data-sources, relevance and answer quality, adoption, and measurable business outcomes. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For list since 2013. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally

Flexible work schedule

Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center

A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption

Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

In this role, you'll define and guide the development of business-critical, scalable, and robust enterprise data and AI products that help colleagues discover trusted data and information and complete work faster. This position will guide product research, facilitate product strategies, define user journeys and search experiences, prioritize data and data-source onboarding, and guide Hyatt's agile development and product roll-out processes. You will be part of a global data and AI community and will work in cross-functional and agile project teams alongside business stakeholders, Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, Application teams, UX Designers and Researchers, Governance partners, and executives to deliver highly trusted products used globally.

Responsibilities

Drive the vision, roadmap, and direction for Hyatt's Data and AI Products aligned with Hyatt's business priorities

Lead product discovery, planning, scoping, and prioritization to deliver high-impact outcomes for corporate and on-property colleagues

Develop a deep understanding of colleague personas, search behaviors, information needs, and end-to-end user journeys through research, usage data, and continuous feedback

Gather requirements, determine features and their priority, write product specs, refine feedback, help write test plans, manage backlog, and ship products quickly

Define and prioritize the data-source onboarding roadmap based on user value, source readiness, ownership, governance, access requirements, and expected impact

Ensure data quality, definition, monitoring, alerts, and recourse is built into roadmap plans and engineering requirements of each data and AI initiative/product

Ensure new product and AI requirements follow Hyatt policies, security and privacy standards, role-based access controls, responsible AI principles, and corresponding contracts before being passed to developers

Define and ensure products meet business SLAs

Gain an intimate understanding of the current methods of building and delivering data and AI pipelines into Hyatt's data and AI Platforms and define how this should work in the future

Represent the team with partners and senior company leaders to align resources and prioritization

Promote enterprise-wide adoption of data and AI Products

Educate teams on data and AI Products and use cases

Demonstrate a commitment to Hyatt core values

Qualifications:
Qualifications

Strong background and knowledge in production ready data and AI product lifecycle development on modern cloud data platforms will be important to this role.

The ideal candidate demonstrates a commitment to Hyatt core values: respect, integrity, humility, empathy, creativity, and fun.

A bachelor's degree in a quantitative or technical discipline, or equivalent work experience

Preferred: master's degree in business (MBA), Computer Science, Engineering Management, or related field

3+ years of hands-on experience in guiding the strategy and lifecycle of data and AI products and its underlying data to ensure it collectively achieves business objectives, leveraging or managing data and AI products to drive business value with a proven track record of success

2+ years of product experience with search, knowledge management, content discovery, retrieval-augmented generation (RAG), conversational AI, or related products

Demonstrated understanding of search and retrieval concepts, including user intent, relevance and ranking, metadata and taxonomy, content quality, source attribution, access controls, and feedback loops

Experience using qualitative and quantitative research and product analytics to improve search success, answer quality, zero-result rates, click-through and adoption

Proven ability to navigate difficult situations with competing stakeholder needs and across multiple audiences, including individual contributors, managers, and executives

Excellent organization, communication, and presentation and stakeholder-management skills

Knowledge of modern data and AI Infrastructure and related processes, including basic cloud knowledge such as Snowflake, AWS, Google Cloud Platform, or similar platforms

2+ years of hands of SQL development skills and experience

Working knowledge of agile methodologies and SCRUM

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $109,300 - $140,000

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.