ServiceNow Developer/Integration SME

Overview

On Site
$100,000 - $120,000
Full Time

Skills

ServiceNow
IT Service Management
Change Management
Business Rules
Incident Management
MID Server
Integration Hub
SSO

Job Details

Note: This is a fulltime and onsite/hybrid opportunity.

Role: ServiceNow Developer/Integration SME

Work location: New York, NY

Job Description

ServiceNow Developer/Integration SME

  • Understand the customer s multiple ITSM tools scope/integration and come out with a design and implementation plan for Service Now. Ensure this transformation aligns with other Tower s go-live.
  • Hands-on analysis, design, and develop complex functionality in 2 or more functional areas in ServiceNow: Incident Management, Problem Management, Change Management, Self Service Portal, Knowledge Management, Service Catalog, and Requests.
  • Hands-on experience in configuring SLA features, Approvals, Notifications, foundation data, and Workflow customization of all above said ITSM features.
  • Complete Hands-on experience in developing Business Rules, Client-side scripts/Server-side scripts, Script Includes, Scripting, Flow Designer.
  • Hands-on experience in MID Server installation and Configurations
  • Hands-on experience in developing Integrations which include Integration Hub, Rest APIs, Azure AD, SSO, E-bonding, Inbound/Outbound Integrations
  • Support processes (currently aligned to ITIL best practice)
  • Work with customers and understand the current scope for this transformation and come up with a detailed plan with clear timelines.
  • Work closely with the team for this new implementation until successful Go-live.
  • Should technically lead, handle the issues, front-end customers for status meetings, and drive this implementation team.
  • Ensures that all requests from users for assistance are handled promptly and effectively

ABOUT Ztek:

Website:

Ztek Consulting Inc is a minority- and woman-owned business enterprise that leverages a unique blend of human talent, machine learning algorithms, and artificial intelligence to provide customized talent management solutions for clients. Ztek s diversity-focused hiring models have proven successful, particularly in hiring veterans. The company's veteran-focused hiring and deployment program, Z-V.E.T, matches skilled veterans with clients' needs in various areas.

Ztek Consulting | Talent Matters

Ztek is a minority and woman-owned business enterprise that provides customized talent management solutions for clients.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.