Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk, Bentley]
Lycoming County, PA
6+ months
***This requisition will feature first round interviews via Teams.***
***This requisition's current PO is funded through 6/30/26. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
***Start date for this position is as soon as possible.***
Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
***Candidates in other counties may be considered based on qualifications and candidate availability.***
General IT Experience
Proven at least 15 years' experience supporting:
o Windows Desktop OS
o Windows Server
o Active Directory
o Scripting
o MS Office
Software Packaging and Deployment
Create software installation packages for SCCM (10 years' experience), with emphasis on Bentley products (10 years' experience), using approved tools and processes.
o Download and prepare vendor software for packaging.
o Perform test installations of out-of-box (OOB) software.
o Determine the appropriate installation method (e.g., batch or PowerShell scripting).
o Develop installation scripts using established standards and best practices.
o Test and validate completed packages.
o Deliver finalized packages to the SCCM team for Software Center testing.
Testing Coordination and Support
Coordinate with technical leads, business users, and project managers during the testing of software packages.
Work closely with testers to refine and improve the end-user experience.
Address and resolve questions or issues that arise during the testing process.
Technical Troubleshooting and Support
Resolve or assist in resolving cross-application technical issues.
Provide support for end-user installation or deployment issues.
Manage and update Active Directory groups relevant to CADD Support.
Research and recommend hardware for purchase when required.
Communication and Teamwork
Provide clear, accurate, and timely status updates.
Demonstrate strong written and verbal communication skills.
Work effectively in a team environment to meet shared objectives.
Share application-specific knowledge across teams.
Quality, Documentation, and Process Adherence
Complete assigned tasks within established time estimates.
Follow organizational quality standards and procedures.
Develop, refine, and document expert practices and standards.
Ensure documentation is accurate, complete, and up to date.
Identify, track, and resolve issues, risks, and action items.
Stay informed about industry trends and emerging tools and apply them appropriately.
Proactively anticipate and resolve issues impacting the team.
CADD Application and Plotting Support
Develop and support plotting solutions across various CADD applications.
Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years' experience).
Package PennDOT WorkSpace for posting to public facing CADD Resources web site.
Guide business partners on implementing PennDOT workspace resources within their environments.
ProjectWise Administration
Maintain and administer ProjectWise on-premises server infrastructure:
o Support four ProjectWise environments, each consisting of three Windows servers.
o Maintain SQL databases associated with ProjectWise datasources
o Manage project creation and access control.
o Develop and implement new ProjectWise features (e.g., workflows, states).
o Test and deploy ProjectWise product upgrades.
Collaborate with Digital Delivery:
o Establish methods for onboarding Business Partners to use ProjectWise
o Administer Business Partner access and permissions
Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10115903
- Position Id: c38a080b9730e3d6108c9b569cd5862d
- Posted 10 hours ago
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